Portfolio Manager

The Role

We are seeking a proactive, detail-oriented Portfolio Manager to oversee the day-to-day operations and administration of a residential property portfolio encompassing rental management, Homeowners Associations (HOAs), and Body Corporates (BCs). You will serve as the primary liaison between property owners, trustees, tenants, service providers, and other stakeholders, ensuring efficient, compliant, and professional property management at all times.

Key Responsibilities

1. Stakeholder Management

• Act as the primary point of contact for trustees, directors, owners, residents, and service providers.


• Facilitate and attend Trustee meetings, General Meetings, and Annual General Meetings (AGMs).


• Prepare and distribute professional, timely communication to owners and trustees.


• Effectively address and resolve disputes, complaints, and queries.

2. Compliance & Governance

• Ensure compliance with all relevant legislation, including the Sectional Titles Schemes Management Act (STSMA), CSOS regulations, the Rental Housing Act, and applicable landlord-tenant regulations.


• Facilitate the drafting, amendment, and lodging of Conduct Rules and Management Rules with CSOS.


• Maintain the administrative, financial, and secretarial requirements of each scheme and HOA within the portfolio.

3. Financial Management

• Assist with annual budget preparation and ongoing budget variance management.


• Manage insurance matters including renewals, claims, and compliance.


• Responsibly manage trust funds and investment funds.


• Oversee all rental invoicing functions, including preparing and issuing invoices to tenants, ensuring timely collection of rental payments, disbursing payments to landlords, providing monthly statements to landlords and tenants, and managing arrears and initiating appropriate follow-up processes.

4. Operational Oversight

• Conduct regular property inspections and maintain accurate records.


• Monitor service contracts to ensure providers meet agreed standards.


• Obtain quotations and appoint contractors as approved by trustees or directors.


• Ensure effective use of company systems, software, and processes to maintain operational efficiency.

5. Portfolio Administration

• Manage daily telephonic and written enquiries from clients, owners, trustees, caretakers, bondholders, agents, and other stakeholders.


• Maintain awareness of all unit transfers within the portfolio and manage related administrative processes.


• Support rental management functions in line with the company’s standards and requirements.

6. Professional Conduct

• Uphold a high standard of work ethic and professionalism at all times.


• Set a positive example for junior staff members.


• Carry out all duties in the best interests of the scheme, HOA, and property owners.

Requirements Experience & Knowledge

• Minimum 5 years’ experience in property management.


• Proven experience in sectional title and HOA/BC management.


• Sound understanding of the STSMA, CSOS regulations, and the Rental Housing Act.

Skills

• Excellent written and verbal communication skills.


• Intermediate to advanced proficiency in Google Workspace (Docs, Sheets, Gmail, Drive).


• Intermediate proficiency in WeConnectU, WeConnectU Community, and RAMS property management software.


• Intermediate proficiency in Xero accounting software.


• Strong organisational and time-management skills.


• Ability to manage multiple stakeholders and competing priorities.

Personal Attributes

• Proactive, solutions-oriented, and professional.


• High attention to detail.


• Strong interpersonal skills and conflict resolution ability.

Other Requirements

• Solid and verifiable references.


• Clear credit record.


• Clear criminal record.


• Valid driver’s licence and own reliable transport.

How to Apply

Please email your CV and cover letter to [email protected] by no later than 25 June 2026.

Only candidates whose profiles match our requirements will be contacted. We thank you for your interest in joining the Citra team.

Citra is an equal opportunity employer.