The Portfolio Manager is fully accountable for the effective, compliant, and profitable management of an allocated commercial property portfolio. This includes leasing strategy and execution, financial and budget control, operational oversight, stakeholder management, and leadership of the administrative support team to ensure optimal asset performance and client satisfaction.
Leasing & Vacancy Management
Proactively manage vacancy schedules and lease expiry reports on a weekly basis
Engage brokers monthly and follow up regularly on leasing progress
Develop and implement leasing strategies, including tenant mix optimisation
Initiate lease renewals at least 6 months prior to expiry
Negotiate new leases and renewals in line with owner mandates
Conduct property viewings with prospective tenants and brokers
Oversee preparation and approval of Offers to Lease, Renewal Letters, and Lease Agreements
Ensure leases are finalised before occupation or lease expiry
Ensure vacant premises are presented in a market -ready condition
Fnancial Management, Budgets & Reporting
Capture and validate budgets for new properties on MRI / Foresight
Update monthly working budget projections and income variance reports timeously
Prepare draft annual budgets at least 60 days before financial year -end
Secure owner approval of budgets at least 30 days before year -end
Ensure approved budgets are accurately loaded into systems
Provide monthly financial and operational reports to clients
Analyse performance against IPD benchmarks, including costs/m², recoveries, vacancies, and income growth
Repairs, Maintenance & Facilities Oversight
Conduct regular property inspections, including tenant installations and refurbishments
Authorise contractor appointments in line with procurement policies
Oversee daily performance of service providers (cleaning, security, maintenance, etc.)
Ensure all maintenance is actioned timeously and correctly logged
Monitor quality, costs, and SLA compliance
Debtors & Creditors Management
Review arrears weekly with the Debtors Administrator and provide guidance
Ensure arrears (excluding legal accounts) are maintained within acceptable thresholds
Liaise monthly with attorneys on handed -over accounts
Authorise creditor payments within 1 business day
Ensure weekly creditor payment releases are completed as scheduled
Ensure accruals are processed where invoices are outstanding
Client, Tenant & Stakeholder Management
Respond to client and tenant queries within 24 hours
Maintain strong professional relationships with landlords, tenants, and brokers
Represent the company at meetings and site visits
Ensure service delivery aligns with client expectations and mandates
Team Leadership & Professional Conduct
Manage, guide, and support administrative staff assigned to the portfolio
Monitor performance, productivity, and accuracy of support staff
Promote teamwork, accountability, and service excellence
Maintain high standards of professionalism, ethics, and timekeeping
Requirements
BCom or minimum 3 years’ commercial property management experience
BSc Property Studies (advantageous)
Property Management Diploma or SAPOA qualification
SAPOA Property Introductory Programme (PIP)
Certificate in Shopping Centre Management (advantageous)
PPRA Registered
Strong commercial property management expertise
Advanced financial and budgeting capability
Excellent negotiation and stakeholder management skills
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