Job Description

Responsible for supporting the design, documentation, maintenance, and continuous improvement of business processes to ensure optimal resource utilisation and alignment with strategic objectives. This role contributes to operational efficiency by analysing existing workflows, identifying enhancement opportunities, and collaborating with stakeholders to implement process changes that support business goals.

• Identify process improvements (Cost Savings or efficiency improvements).
• Maintain a high standard of exceptional service that meets customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
• Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated).
• Comply with governance in terms of legislative, audit requirements and internal policies.
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/02/26