Product Manager

Job Requisition Details

Requisition ID: 146152

Location: Johannesburg, Gauteng 

Closing Date: 12 June 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Career Stream

Business and Commercial Banking - Card Acceptance

Leadership Pipeline

FAIS Affected

Job Purpose

The Product Manager in a Scaled Agile (SAFe) environment is responsible for defining and delivering customer-centric solutions at the program level, ensuring alignment between business strategy, customer needs, and Agile Release Train (ART) execution. They act as the voice of the customer and business, owning and driving program backlog (Point of Sale/Compliance/other value streams) , roadmap, and value delivery across multiple teams. 

Why Join Our Team

Job Responsibilities

• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping management information updated.


• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.


• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.


• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process-system- operating procedures.


• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.


• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.


• Identify the business issue by observation; analysing management reports and requests from EXCO.


• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.


• Set expected performance output by meeting and agreeing with management.


• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.


• Manage internal and external stakeholders by regular meetings and agreeing deliverables.


• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.


• Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.


• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.


• Identify training courses and career progression for self through input and feedback from management.


• Ensure all personal development plan activities are completed within specified timeframe.


• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.


• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Our Ideal Candidate

Essential Qualifications - NQF Level

Preferred Qualification

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies