Product Specification Specialist - Commercial

Product Specification Specialist

About The Role

The Product Specification Specialist is to secure product specifications for the company and its affiliated
brands of products for building projects.

Key Responsibilities

• Identify and record relevant construction and design projects using online platforms and service providers.
• Build relationships with architects, designers, engineers, quantity surveyors, construction firms, property managers, and corporate clients.
• Conduct regular in-person or virtual presentations to industry professionals.
• Track project pipelines and provide monthly, quarterly, and annual activity reports.
• Support and prepare for exhibitions and trade events.
• Prepare accurate quotations, including stock availability, pricing, and delivery timelines.
• Maintain clear and proactive communication with clients, keeping them updated and resolving any issues.
• Manage and document customer complaints, ensuring corrective and preventative actions are taken.
• Handle all customer documentation and order amendments professionally and on time.
• Attend internal sales meetings and assist with business travel planning.
• Create and manage detailed project and sales pipeline plans aligned with company goals.
• Maintain accurate records of all clients, projects, and communications.
• Collaborate effectively with internal teams and provide coverage for absent colleagues when required.
• Contribute positively to team morale and uphold the company's professional image.

About You

• Strong communication skills (verbal, written, and telephone)

• Customer-focused, self-driven, and organized

• Technically competent with attention to detail

• Confident, approachable, and emotionally intelligent

• Proficient in MS Office (Word, Excel, PowerPoint), MS Outlook, and business platforms like LinkedIn

• Proven ability to work independently and within a team

• Own a reliable vehicle and excellent attendance record

Desirable Experience

• Minimum of 3 years of experience as an External Sales Representative at the same company within the last 5 years

• Exposure to internal sales roles is beneficial

• Minimum educational requirement: High School Matric

• Strong computer literacy with proficiency in Outlook, Word, Excel, and PowerPoint

• Strong interpersonal skills and ability to work to high procedural and quality standards