Product Spprt & Sales Representative

Introduction:

Komatsu South Africa is excited to announce a fantastic opportunity for a Product Support and Sales Representative at our operations in Germiston. This role involves delivering expert technical guidance to internal and external clients in relation to Komatsu Heavy Earth Moving Equipment.

 Qualifications:  

• Gr 12 with Maths/ N3 Certificate.


• A Trade Certificate in Heavy Earth Moving Mechanic.

 
Experience:

• Minimum of 4 years’ post-trade experience with heavy earthmoving equipment in the mining or construction industry.


• 2 years’ supervisory experience in the construction Industry (an advantage).

 
Specific knowledge and skill requirements:

• Driver's license (Essential)


• Microsoft Office (Intermediate)


• Strong sales and customer service skills.


• Technical aptitude and ability to understand complex products.


• Excellent communication and interpersonal skills.


• Ability to build and maintain strong relationships.


• Problem-solving and analytical skills.


• Ability to work independently and as part of a team.

 
Summary description of role:

1. Safety, Health & Environment:

• Proactive safety implementation: Ensures adherence to SHE policies, conducts safety events, and integrates safety into work planning.


• Knowledge transfer and compliance: Instructs colleagues on safety procedures, verifies understanding, and enforces the use of protective gear.


• Hazard management and reporting: Identifies and reports hazardous situations, monitors safety equipment, and provides feedback on safety event effectiveness.

2. Machine inspections:

• Comprehensive inspection planning & execution: Plans and conducts inspections of components and undercarriages, ensuring adherence to schedules and customer agreements.


• Documentation and customer liaison: Manages component history files, verifies warranties and manuals, and communicates inspection results to customers.


• Reporting and follow-up: Completes and files inspection reports, submits copies to relevant departments, and recommends necessary upgrades.

3. Service & Repairs:

• Service call and repair planning: Plans and preparations for service calls and component modifications, including warranty repairs.


• Technical advice and support: Provides technical advice, liaises with internal departments, and drives after-market parts sales through technical expertise.


• Monitoring and documentation: Monitors machine down situations, oversees component overhauls, and completes required documentation for services and repairs.

4. Technical product reporting & advice:

• Data collection and reporting: Gathers and analyses data from inspections and Komtrax to generate reports on equipment performance.


• Technical training and support: Provides technical training to customers and field service personnel and completes field campaigns.


• Product improvement and monitoring: Monitors machine hours, tracks component availability, and submits technical service information (TSI) for issues.

5. Drives after-market parts & service through advice:

• Product research and implementation: Researches and recommends products to enhance customer equipment and installs and commissions after-market parts.


• Cost saving and supplier liaison: Conducts benchmark exercises for cost savings and liaises with suppliers for AMS downloads.

6. Controls warranty claims:

• Warranty process management: Plans and executes warranty claims procedures, including document preparation and liaison with the warranties department.


• Component monitoring and support: Monitors components after repairs, assists with troubleshooting, and supports site personnel during commissioning.


• Reporting and business development: Compiles warranty reports, identifies new business opportunities for Reman components, and reports on sales and demand.