Product Trainer (US-Hours Aligned)

Product Trainer

Location: Johannesburg, South Africa (Onsite | US-hours aligned)

About Us

Quantanite is a global customer experience and digital solutions partner redefining what world-class outsourcing looks like. Headquartered in London, with operations across Johannesburg, Cairo, Dhaka, India, and the United States, we support some of the world’s most ambitious and fast-scaling brands.

We operate at the top of our category—where pace, precision, and performance matter. Our culture is energetic, inclusive, and standards-led, and we believe that exceptional training is one of the biggest competitive advantages a business can have.

If you’re driven by impact, obsessed with quality, and passionate about enabling others to perform at their best, you’ll feel right at home at Quantanite.

Position Overview

We are seeking a high-calibre Product Trainer to join our Johannesburg-based team and play a pivotal role in shaping performance across our global operations.

This role goes beyond facilitation. You will be responsible for diagnosing learning needs, designing outcomes-driven training solutions, and delivering high-impact interventions that directly support business and client objectives. You will work closely with Operations, Quality, and leadership teams to ensure our people are equipped to perform at an elite level.

The role supports international operations and requires flexibility to work US-aligned hours, including night shifts where applicable.

Key Responsibilities

Learning Needs Analysis & Strategy

• Analyse and diagnose training requirements in line with business objectives, performance gaps, and client expectations.


• Continuously review learning effectiveness to ensure relevance, quality, and measurable impact.
  

Learning Design & Development

• Design and develop outcomes-based learning programmes and materials tailored to diverse audiences.


• Create engaging, high-quality content for instructor-led, virtual, and e-learning delivery.


• Ensure learning interventions are aligned with operational realities and performance metrics.
  

Training Delivery & Facilitation

• Facilitate dynamic, interactive training sessions using a variety of delivery methodologies.


• Deliver bespoke product, process, and performance training to internal teams and external stakeholders.


• Adapt facilitation styles to suit different learner groups, cultures, and experience levels.
  

Training Implementation & Coordination

• Plan, coordinate, and execute training initiatives end-to-end, ensuring seamless delivery and learner engagement.


• Create and communicate training schedules in consultation with relevant stakeholders.
  

Evaluation & Continuous Improvement

• Conduct pre- and post-training assessments to measure knowledge transfer and behavioural change.


• Gather and analyse feedback and performance data to evaluate training impact.


• Recommend corrective actions and continuous improvement initiatives where required.


• Research and introduce innovative learning tools, methods, and best practices.
  

Stakeholder Engagement & Reporting

• Build and maintain strong partnerships with Operations, Quality, and Management teams.


• Compile detailed post-training reports with insights, trends, and recommendations.


• Maintain accurate learner records and training documentation.

Qualifications

Essential

• Minimum 3 years’ experience as a Trainer or Facilitator, ideally within a BPO or contact centre environment.


• Accredited Outcomes-Based Assessor and Moderator.


• ODETD qualification (SETA accredited).


• Strong experience in learning content design and development.


• Proficiency in learner management systems and e-learning platforms.


• Excellent organisational, analytical, and business report-writing skills.


• Strong communication skills with the ability to engage confidently across all organisational levels.


• Flexibility to work US hours, including night shifts.

Preferred

• Experience delivering product-led or performance-driven training at scale.


• Exposure to fast-growing, high-performance operational environments.


• Experience working with international clients and multicultural teams.

What We Offer

Reward & Benefits

• Medical Aid Subsidy


• Group Life Insurance


• Funeral Cover


• Provident Fund


• Transport Allowance


• Shift Allowance (US-hours dependent)

Growth & Development

• Exceptional learning and development opportunities to sharpen and expand your expertise.


• Clear career progression pathways within a growing global organisation.

Culture & Environment

• A collaborative, performance-driven culture that values excellence and innovation.


• An inclusive environment where fresh thinking and high standards are encouraged.

Global Exposure

• Opportunities to work with international clients and cross-border teams across the UK, US, Cairo, India, and South Africa.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.