Program Associate

Provide functional support to Program Management Team for effective delivery of global Managed Access Programs through monitoring and reporting on operational service deliverables including specific requirements such as external communication managements; affiliate management and program specific monitoring and reporting activities.

Key Responsibilities

• Working with Program Directors and Program Managers to support monitoring and reporting of client and Program portfolio.
• Serves as a dedicated Program Associate helping to manage and maintain client relationships.
• Monitors Program progress to ensure adherence to Program specifications, client KPI’s and regulatory requirements.
• Main point of contact for client and client affiliates for order status updates and reporting requirements.
• Monitors Program inventory and working with client to ensure sufficient and timely stock provision.
• Escalate issues and manage problem resolution of issues with operational team.

Key Performance Indicators

• Revenue and Gross Profit targets– Individual as per quarterly/annual revenue targets.
• Program Management Key Performance Indicators (KPI’s).
• Meet external communication management, reporting and monitoring requirements as defined by the client in accordance with the agreed contract.
• Achieve set client satisfaction standards.
• Adhere to regulatory, quality and compliance guidelines and appropriate level of SOP competence measured against Clinigen quality standards.
• Feedback to management and escalation in accordance with defined procedures.

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

• Experienced Program management professional preferably within Pharma/Biotech sector.
• Demonstrable planning, monitoring and organisational experience.
• Experience working to tight deadlines, prioritising workloads and dealing with urgent requests.
• Working to meet client KPI’s and Service Level Agreements.
• Excellent communication and interpersonal skills to facilitate cross-functional working internally and with clients, both written and oral.
• Project co-ordination, time management and organisational skills.
• Expertise in monitoring and analysing program specific reports.
• Strong focus on attention to detail.
• Strong customer service / relationship skills.
• Results driven.

• Company Contribution towards Medical Aid
• AlexForbes Pension Fund
• Group Life
• Representative Sales Incentive Schemes