Project Management Specialist

Requisition & Talent Acquisition Consultant Detail

REQ 146056 -  Twanette Coetser

Closing Date  -  19 June 2026

Cluster & Location

Personal and Private Banking - Channel Establishment 

135 Rivonia, Sandton 

Career Stream

Leadership Pipeline

Project Management Specialist - Architectural Design

Job Purpose

Job Responsibilities

• Lead the end-to-end delivery of digital banking design and transformation initiatives using agile and iterative methodologies, ensuring alignment to customer experience goals and strategic business objectives.


• Drive human-centered design practices by facilitating customer journey mapping, service blueprinting, and design thinking workshops to identify pain points and co-create innovative solutions.


• Translate customer insights, personas, and UX principles into actionable project deliverables, ensuring solutions are intuitive, relevant, and enhance the overall customer experience.


• Champion innovation and continuous improvement by integrating emerging digital banking trends, fintech capabilities, and automation opportunities (including AI awareness) into project outcomes.


• Facilitate cross-functional collaboration across business, technology, UX/UI, and operations teams to ensure seamless omnichannel service design and delivery.


• Provide expert guidance to project teams on agile frameworks, tools, and design-led delivery approaches, while fostering strong team dynamics and a culture of experimentation and learning.


• Establish and maintain strong stakeholder relationships through effective engagement, storytelling, and communication of insights, project progress, and value delivered.


• Define and manage project scope, timelines, budgets, and resource allocation, ensuring alignment with business requirements, governance standards, and customer value outcomes.


• Ensure accurate cost estimation and commercial viability by aligning project deliverables with client requirements, financial objectives, and performance metrics.


• Apply data-driven decision-making by leveraging analytics, performance metrics, and customer feedback to guide prioritisation, measure success, and optimise delivery.


• Manage stakeholder engagement strategies across diverse groups, ensuring clarity of roles, expectations, and participation throughout the project lifecycle.


• Lead change management and impact assessments across processes, systems, and roles, ensuring successful adoption of new digital solutions and ways of working.


• Ensure governance, risk, and compliance requirements are integrated into project delivery within the banking regulatory environment.


• Track and ensure realisation of defined business and customer benefits, escalating risks or deviations proactively.


• Deliver projects within agreed scope, time, and budget, while maintaining high standards of quality, innovation, and customer-centricity.


• Conduct post-implementation reviews, retrospectives, and continuous improvement sessions to embed learning and enhance future delivery effectiveness.

Experience

People Specification

• Matric / Grade 12 / National Senior Certificate


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  A recognised Project Management certification or diploma (e.g. PMP, PRINCE2, or equivalent) will be advantageous.

  
  


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  A formal qualification in Architectural Design / Interior Architecture is essential, with demonstrated application in commercial, retail, or financial environments.

  
  


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  Willingness and ability to travel nationally between project sites/campuses as required to support project delivery, stakeholder engagement, and on-site coordination.

  
  

Technical / Professional Knowledge

Behavioural Competencies