Project Manager

• Lead end-to-end SDLC project delivery across Agile, Waterfall and Hybrid environments.
  
• Manage complex technology transformation projects, budgets, timelines, risks and dependencies.
  
• Lead cross-functional teams across Business Analysis, Architecture, Development, Engineering, Vendors and Business.
  
• Deliver Contact Centre & Telephony implementations, migrations, upgrades and optimisation projects.
  
• Oversee integrations with CRM, Workforce Management, Reporting and Analytics platforms.
  
• Engage and influence stakeholders from operational teams through to executive leadership.
  
• Drive governance, testing, UAT, deployment, change management and project close-out.
  
• Manage vendors and third-party service providers while ensuring delivery remains on track.
  

Requirements

• 8+ years’ Project Management experience
  
• Strong SDLC delivery experience
  
• Proven Call Centre / Contact Centre / Telephony project experience
  
• Consulting, System Integrator, Professional Services or client-facing advisory experience
  
• Enterprise technology transformation experience
  
• Strong Agile / Scrum, Waterfall or Hybrid delivery capability
  
• Experience with Azure DevOps, Jira, Confluence and MS Project
  
• Excellent stakeholder, vendor and executive management skills
  
• Bachelor’s Degree in IT, Computer Science, Engineering, Business or related field
  

• PMP, PRINCE2, PMI-ACP, Scrum Master or ITIL certification, plus experience with cloud contact centre migrations.