Project Manager (Market Research)

Potentiam is an embedded offshoring partner that helps mid-sized businesses grow by building dedicated, office-based teams across South Africa, Romania, India and Brazil. 

Our model combines the control of insourcing with the commercial advantages of offshoring. Clients retain day-to-day management of their teams while Potentiam manages recruitment, employment, HR, payroll, facilities, IT infrastructure and employee support. 

We work with organisations across technology, financial services, professional services, healthcare, engineering, energy and business services, supporting functions including technology, finance, operations, sales, marketing, HR and customer support. 

About the Opportunity

They are looking for an experienced Project Manager to take ownership of projects from kick-off through to final delivery, working closely with clients and internal sales and scripting teams.

This is a hands-on, client-facing opportunity that combines project delivery with problem-solving and commercial awareness. You’ll have the autonomy to make decisions, proactively identify risks and manage multiple moving parts while keeping a close eye on project costs and margins.

For someone who thrives in a fast-paced environment and takes pride in exceptional client service and flawless project delivery, this is an opportunity to make a real impact within a growing business.

Purpose of Role

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As Project Manager, you’ll take ownership of online market research projects from initial set-up through to successful delivery, ensuring they are completed on time, to a high standard and with strong commercial awareness.

Acting as a key point of contact for clients, you’ll manage communication throughout the project lifecycle while anticipating challenges, resolving issues and keeping delivery firmly on track.

Working closely with sales and scripting teams, you’ll help ensure a smooth transition from proposal through execution and final delivery, balancing client satisfaction, project quality and commercial performance throughout.

Duties & Responsibilities

Project Management & Delivery

• Manage market research projects from kick-off through to successful completion.


• Implement and follow structured project processes to improve quality and efficiency.


• Manage multiple projects and priorities within a fast-paced environment.


• Ensure projects are delivered accurately, efficiently and within agreed timelines.


• Identify potential project risks early and take proactive steps to resolve them.


• Maintain a strong awareness of project costs and margins throughout delivery.

Client Management

• Act as a trusted point of contact for clients throughout the project lifecycle.


• Keep clients proactively informed of project progress, challenges and next steps.


• Lead client kick-off meetings, project debriefs and general account management conversations.


• Troubleshoot problems quickly and confidently, presenting clients with practical solutions.


• Build strong client relationships that support high levels of satisfaction and retention.

Commercial & Cross-Functional Collaboration

• Work closely with internal sales and scripting teams throughout the project lifecycle.


• Support the sales team during the proposal stage, helping ensure projects are scoped effectively.


• Maintain visibility of project margins and identify potential commercial risks.


• Balance exceptional client service with commercially sound project decisions.


• Contribute to improving internal processes as the business continues to grow.

Quality, Compliance & Continuous Improvement

• Maintain high standards of accuracy and attention to detail across all projects.


• Ensure project delivery complies with relevant data protection guidelines and the MRS Code of Conduct.


• Identify opportunities to improve project processes, efficiency and client experience.


• Embrace new technologies and ways of working that improve project delivery. 

Skills & Experience Required

Essential

• Previous experience in project management, including responsibility for complex projects.


• Strong planning and organisational skills with the ability to manage multiple priorities simultaneously.


• Excellent client-facing communication and relationship-management skills.


• Proven ability to identify project risks, troubleshoot problems and implement effective solutions.


• Strong attention to detail and commitment to delivering high-quality work.


• Commercial awareness, including an understanding of project costs and margins.


• Ability to work autonomously while collaborating effectively with internal teams.


• Comfortable working in a fast-paced, growing environment where priorities can change.


• Strong working knowledge of Excel, PowerPoint, Word and Outlook.


• A proactive, positive and self-motivated approach.

Advantageous 

• Previous experience within market research, insights, data collection or online research.


• Experience managing online research projects across different platforms or technologies.


• Knowledge of data protection requirements and the MRS Code of Conduct.


• Experience supporting commercial or sales teams during the proposal and scoping process.


• SPSS experience for data manipulation would be beneficial but is not essential. 

Why Join?

Working closely with clients and different areas of the business, you’ll combine project delivery, problem-solving, relationship management and commercial thinking in a role where your contribution is visible and valued.

If you’re an experienced Project Manager who takes pride in delivering exceptional work, enjoys building strong client relationships and thrives in a fast-moving environment, we’d love to hear from you.

​​​Location and Hours

Midrand, Hybrid - 08:00-17:00 BST



Data Privacy Notice

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [email protected].

All data shared with third parties complies with applicable confidentiality and retention requirements.