Property Manager - Student accommodation/ Hospitality

The Property Manager is responsible for the overall
operational management of one or more student accommodation residences,
ensuring exceptional service delivery, a positive resident experience,
operational efficiency and compliance with company standards. The Property Manager is accountable for the daily operation
of the residence, the leadership of on-site operational teams, operational
budgeting, customer service, operational readiness and the consistent delivery
of a safe, welcoming and professionally managed living environment. The Property Manager works closely with the Facility Manager
to ensure maintenance requirements, statutory compliance and technical services
support operational excellence while maintaining clear accountability between
operations and facilities management.

Property Operations

Manage the day-to-day operations of the residence(s),
including:

• Front
  office operations
  
• Resident
  administration
  
• Resident
  communication
  
• Reception
  services
  
• Cleaning
  standards
  
• Security
  service delivery
  
• Common
  area presentation
  
• Operational
  inspections
  
• Move-in
  and move-out processes
  
• Inventory
  management
  
• Operational
  risk management
  
• Resolve
  customer services complaint tickets
  

Ensure the property consistently operates to company
standards.

Resident Experience

Deliver an exceptional student living experience by:

• Creating
  a welcoming and supportive environment.
  
• Building
  positive relationships with residents.
  
• Ensuring
  excellent customer service.
  
• Managing
  resident enquiries and complaints.
  
• Supporting
  Student Life initiatives.
  
• Monitoring
  resident satisfaction.
  
• Driving
  resident retention.
  
• Promoting
  community engagement.
  
• Engage
  with student and resolve any customer experience complaints.
  

Leadership

Lead and manage all operational staff by:

• Setting
  performance objectives.
  
• Conducting
  regular team meetings.
  
• Coaching
  and mentoring employees.
  
• Managing
  performance.
  
• Identifying
  training requirements.
  
• Promoting
  teamwork and accountability.
  
• Supporting
  recruitment and onboarding.
  

Operational Readiness

Ensure the residence is prepared for occupation by:

• Coordinating
  annual intake preparations.
  
• Managing
  room inspections.
  
• Ensuring
  rooms are cleaned and furnished.
  
• Verifying
  operational equipment.
  
• Coordinating
  with the Facility Manager regarding maintenance completion.
  
• Completing
  operational readiness checklists.
  
• Ensuring
  all operational standards are met before student arrival.
  
• Ensure
  compliance with the accreditation requirements of institutions and NSFAS
  

Financial Management

Manage the operational budget by:

• Monitoring
  expenditure.
  
• Controlling
  operational costs.
  
• Preparing
  annual operational budgets.
  
• Perform
  monthly budget forecasting
  
• Managing
  approved operational purchases.
  
• Reviewing
  supplier invoices.
  
• Identifying
  cost-saving opportunities.
  
• Ensuring
  efficient use of operational resources.
  

Governance & Compliance

Ensure compliance with:

• Company
  policies and procedures.
  
• Operational
  standards.
  
• University
  requirements.
  
• Internal
  controls.
  
• Risk
  management procedures.
  
• House
  rules.
  
• Service
  standards.
  
• Incident
  reporting procedures.
  

Work closely with the Facility Manager regarding statutory
compliance, health and safety matters and technical building requirements.

Property Inspections

Conduct regular inspections of:

• Residential
  rooms.
  
• Common
  areas.
  
• Reception
  areas.
  
• Outdoor
  spaces.
  
• Cleaning
  standards.
  
• Security
  standards.
  
• Furniture
  and equipment.
  

Identify operational issues and coordinate corrective
actions.

Coordination with Facilities

Work closely with the Facility Manager by:

• Reporting
  maintenance requirements.
  
• Prioritising
  operational maintenance needs.
  
• Coordinating
  room access.
  
• Monitoring
  maintenance completion.
  
• Supporting
  preventative maintenance planning.
  
• Minimising
  disruption to residents during maintenance activities.
  

Prepare and submit reports including:

• Weekly
  operational reports.
  
• Resident
  incident reports.
  
• Operational
  KPIs.
  
• Occupancy
  reports.
  
• Customer
  service statistics.
  
• Operational
  inspection reports.
  
• Budget
  reports.
  
• Risk
  reports.
  

Maintain accurate records using FG Nexus.

Technology

Ensure effective utilisation of FG Nexus by:

• Maintaining
  accurate resident records.
  
• Monitoring
  operational dashboards.
  
• Managing
  inspections digitally.
  
• Recording
  incidents.
  
• Monitoring
  service requests.
  
• Producing
  operational reports.
  
• Supporting
  continuous process improvement.
  

Requirements

• Minimum
  5 years' experience in property management, hospitality or residence
  management.
  
• Minimum
  3 years' management experience.
  
• Experience
  managing multi-disciplinary operational teams.
  
• Experience
  within student accommodation, hospitality or residential property
  management will be advantageous.
  

Knowledge

• Property
  operations.
  
• Customer
  service management.
  
• Budget
  management.
  
• Staff
  management.
  
• Risk
  management.
  
• Operational
  planning.
  
• Residence
  management.
  
• Student
  accommodation operations.
  
• Property
  management systems (FG Nexus or similar).