Property Operations Manager (retail portfolio - 5 shopping centres)

Responsible
for planning, organising, and directing the facilities/operations activities of a portfolio of retail centres. Oversees leasing contracts, procures
services, handles third party service contracts, and directs maintenance
procedures. Ensures that all buildings,
grounds, and equipment are well maintained and in optimal working
condition. Develops and implements
departmental policies and procedures and ensures that all operations are in
accordance with established health and safety regulations. Ensures that services purchased are of acceptable
quality and follow the procurement policy. Keeps Senior Management well
informed of area activities and significant problems. Trains, directs, and appraises assigned
personnel. 

Operations planning and implementation:

• Assists Senior Management in developing
  short and long term goals and plans.  Assists with long term budget projections.
  
• Executes established operational goals
  and ensures that corporate wide plans are complemented and supported.
  
• Assists in developing policies and
  procedures for Centre operations.  Conducts periodic reviews of existing policies and procedures to ensure
  maximum efficiency.
  

• Coordinates and arranges third party
  services of maintenance contractors, suppliers, vendors, etc. Deals with
  contractors on daily basis.
  
• Liaises with tenants with regards to
  operational problems
  
• Responds to emergency call outs.
  
• Day to day running and control of:
  

• Tenant complaints
  
• Security
  
• Air Conditioning
  
• Cleaning, Electrical, Plumbing etc.
  

• Authorises of invoices for payments.
  
• Issues tender documents.
  
• Calculates operational costs for charge
  out to the tenants nsure recoveries where appropriate
  
• Manages space planning.  Ensures that the Centre layout will
  accommodate present and future operational and space requirements.
  
• Conducts periodic inspections of
  facilities, assesses problems and needs, and implements improvements in
  operations as appropriate.
  
• Coordinates maintenance
  activities.  Ensures that facilities are
  clean, well maintained, and in good repair. Directs preventive maintenance
  procedures as appropriate.
  
• Ensures that Centre operations are in
  compliance with established procedures, policies, regulations and codes.
  

• Identifies security threats and develop action plans for the
  prevention of incidents
  
• Establishes and maintains security systems for the Centre and
  tenants
  
• Monitors shops and businesses and react on emergency calls
  
• Establishes and maintain security information network
  
• Liaisees with SAPS and local authorities
  
• Plans the manning of the center and manage guards on duty
  
• Determines the needs for security systems and equipment
  
• Communicates with tenants regarding security systems
  
• Develops and implements security devices
  
• Creates security awareness amongst staff, tenants and
  shoppers
  
• Compiles
  budgets and control expenditure
  Establishes emergency plans
  

• Develops and implements safety
  directives
  
• Completes financial forecasting duties,
  and generates and updates schedules for building expenditures.
  
• Creates safety awareness and trains
  staff in Health and Safety.
  
• Ensures compliance with legal
  regulations.  Completes regular OSH inspections and
  updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
  
• Ensures that facilities operations are
  cost effective, efficient, and within established budget constraints.
  
• Oversees the procurement of
  furnishings and equipment in accordance with budget planning.
  
• Researches vendors, contractors, and
  suppliers to ensure that equipment and services are of acceptable quality,
  competitively priced, and delivered on time.
  
• Ensures that all maintenance agreements
  and leases are current. 
  
• Ensures that billing discrepancies are
  promptly tracked and resolved.
  

• Works to develop and maintain
  productive business relations with vendors, suppliers, contractors, etc.
  
• Acts as a liaison between the Company
  and external contacts.
  
• Ensures effective coordination of
  external services with Company operations.  
  
• Obtains and conveys information as
  appropriate.
  
• Promotes goodwill and a positive image
  of the Company.
  

• Provides leadership to assigned
  personnel through effective objective setting, delegation, and
  communication.  Conducts regular meetings
  to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
  
• Assigns and coordinates personnel.  Directs daily operations.
  
• Identifies, develops, and implements
  training programs as appropriate.
  
• Conducts performance appraisals.  Provides measurable feedback to assigned
  personnel and suggestions for improved performance. 
  
• Formulates and implements employee corrective
  actions as needed.
  
• Ensures that staffing levels are
  appropriate.  Interviews, hires, and
  assigns personnel as necessary.
  

• Ensures that work area is clean, secure,
  and well maintained.
  
• Completes special projects as assigned.
  
• Reports on Operational expenses, foot
  traffic, security incidents etc.
  

Requirements

• MUST HAVE RETAIL PROPERTY FACILITIES MANAGEMENT EXPERIENCE
  
• 5 years experience managing multiple retail shopping centres or 1 super -regional shopping centre
• Matric.
  
• Additional
  related maintenance and Centre management training preferred.
  
• Knowledge of budgeting, service contracts, and leasing agreements.