Property Sales & Operations Coordinator

About the Company

Our client is a growing serviced accommodation and property management company, specialising in short-term rentals. Their focus is on delivering exceptional guest experiences and maximising property performance across major booking platforms.

About the Role

We are seeking a motivated and organised Property Sales & Operations Coordinator to support day-to-day operations and help drive revenue growth. This role is ideal for someone with hospitality, property management, or customer service experience who is ready to take on more responsibility in a fast-paced environment.

Requirements

Key Responsibilities

Operations Support

• Assist with the daily operations of short-term rental properties across multiple booking platforms.
  

• Coordinate housekeeping, maintenance, and support teams to ensure smooth property turnover.
  

• Update and manage workflows, documentation, and property management systems.
  

• Ensure seamless guest check-in and check-out processes.
  

Sales & Revenue Support

• Monitor occupancy, pricing, and booking trends, supporting the implementation of revenue management strategies.
  

• Identify upselling and cross-selling opportunities for additional services.
  

• Collaborate with the marketing team to improve property listing visibility and performance.
  

Guest Relations & Communication

• Handle guest communications across email, booking platforms, and direct bookings.
  

• Provide timely responses to enquiries, resolve issues, and ensure high levels of guest satisfaction.
  

• Support relationship-building with guests to encourage repeat bookings.
  

Reporting & Analysis

• Track key operational and sales metrics such as occupancy rates and guest feedback.
  

• Prepare simple reports to highlight trends, challenges, and opportunities.
  

Qualifications & Skills

• Experience in hospitality, property management, customer service, or sales coordination.
  

• Proficiency with digital tools (property management systems, booking platforms, or workflow tools).
  

• Strong organisational skills with the ability to handle multiple tasks at once.
  

• Excellent communication and interpersonal skills.
  

• Guest-focused mindset with problem-solving ability.
  

• Detail-oriented, self-motivated, and able to work collaboratively.