Property Virtual Assistant (UK)

Join a growing UK property business where you'll play a key role in delivering exceptional customer service while supporting the day-to-day operations of a busy property team.

Location: Remote (South Africa) | Working Arrangement: Fully Remote | Working Hours: Monday – Friday, 9:00am – 5:30pm UK time (including a 30-minute lunch break) | Salary: R33,000 per month

ABOUT OUR CLIENT

Our client is a fast-paced and growing business operating within the UK residential property market. They are committed to delivering exceptional customer service while supporting customers throughout the property process.

The business promotes a fun, supportive, and light-hearted working environment and genuinely cares about its employees. They also provide opportunities for growth and career development.

THE ROLE: PROPERTY VIRTUAL ASSISTANT

As a Property Virtual Assistant, you will support a busy UK property team by managing customer enquiries, coordinating diaries and appointments, maintaining CRM records, and providing administrative support across the business. You will serve as a key point of contact for customers while helping ensure the smooth day-to-day running of operations.

This role is ideal for someone who thrives in a fast-paced environment and is looking to build a long-term career within the property industry.

KEY RESPONSIBILITIES

• Answer incoming calls and respond to missed calls and voicemails.


• Manage customer enquiries relating to property viewings and lettings.


• Schedule and coordinate appointments and diary bookings.


• Take accurate messages and ensure timely follow-up.


• Contact clients to gather feedback following property viewings.


• Maintain and update CRM records to ensure accurate sales progression tracking.


• Support general administrative functions across the business.


• Deliver excellent customer service via phone, email, and messaging platforms.


• Work with a variety of digital tools, workflows, and automation systems.


• Assist with process management and ensure data accuracy across systems.

ABOUT YOU

• Minimum of 12 months' UK property sector experience in a similar role.


• Previous Virtual Assistant experience.


• Excellent verbal and written English communication skills with first-language level proficiency.


• Strong administrative and organisational skills.


• Previous experience in an administration, customer service, or support role.


• High level of computer literacy and confidence learning new systems.


• Ability to multitask and manage competing priorities.


• Professional telephone manner.


• Strong attention to detail and ability to maintain accurate records.


• Reliable internet connection and suitable remote working setup.


• Experience with Airtable.


• Experience with Slack.


• Experience with VoIP phone systems.


• Experience with business messaging platforms.


• Experience with CRM systems.


• Experience with workflow automation tools.

WHAT'S ON OFFER

• Fully remote position.


• Medical aid contribution following successful completion of probation.


• Potential future commission opportunities.


• Clear progression path into more client-facing, appointment-setting, or sales-focused responsibilities.


• Supportive and enjoyable team culture.