Quality Assurance Agent Mr Price Money

Mr Price Group's job vacancy, Career and Recruitment Job title : Quality Assurance Agent Mr Price Money jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : July 11, 2024 Quick Recommended Links

JOB DESCRIPTION

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.

RESPONSIBILITIES

QA Monitoring:

• Monitor and review call Centre agents’ compliance to the respective process and systems and address areas where risks are identified.

  Feedback & Coaching:

• Provide feedback on call Centre agents QA standards to relevant stakeholders to determine consistency and compliance.

QUALIFICATIONS

• Grade: 12
• 3-4 Years’ Experience in a Call Centre.
• External Candidate: 1 Year QA Experience.
• Internal Candidate: 1 Year QA Experience (Advantageous)
• Additional Language advantageous.
• Call Centre Operations (External Candidate Must have QA understanding).

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*Quality Assurance Agent Mr Price Money in Johannesburg