Quality Assurance Controller

Company : Mediclinic Group

Job Type : Full Time

South Africa

Number of Applicants

000+

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Job Description - Quality Assurance Controller

ER24 Vodacom Contact Centre 112 | Rivonia | South Africa

Closing date: 17/06/2026

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 70916

Workplace Type: On-site

Fixed Term

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assess and gauge quality levels of the Contact Centre and provide corrective solutions through coaching and training initiatives.

KEY RESPONSIBILITY AREAS

Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved.

Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date.

Support the Contact Centre Co-ordinator team and Contact Centre Operations.

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Grade 12

DESIRED EDUCATION

Contact Centre related qualification

Adult Education related qualification

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

4 years' contact centre experience contact centre

1 year contact centre training or coaching experience

DESIRED EXPERIENCE

4 years' emergency contact centre experience

2 years' contact centre training experience

REQUIRED JOB SKILLS AND KNOWLEDGE

Coaching and quality improvement
Knowledge of Emergency Services
Ability to effectively communicate and train content towards a variety of learning needs
Maintain a comprehensive working knowledge of policies, procedure, and benefits across all product lines
Emergency contact centre operations
Development of training materials and programmes

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Original job Quality Assurance Controller posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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