Job Description

• Facilitate quality delivery across the various teams.
• Monitor quality adherence and compliance to quality standards.
• Ensure implementation of identified quality methodologies and improvement initiatives.
• Deploy the quality management tools.
• Provide support and act as a feedback channel for quality issues.
• Communicate quality initiatives.
• Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
• Offer input into market analysis and segmentation.
• Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
• Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.