Quality Manager

SGS is the world’s leading inspection, verification, testing, and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Implement and maintain the quality system at the SGS Randfontein Facility (Geochem and Affiliates) to ensure full compliance with ISO 17025:2005, SGS SA high-level procedures, and SGS Global requirements.

SPECIFIC RESPONSIBILITIES

• Operate to the highest standard of ethics as directed by the SGS integrity policy.
• Participate in strategic planning relating to the quality function in all sections within the facility.
• Fulfill the role of Quality Manager as per ISO17025.
• Maintain documentation and standard operating procedures required to comply with laboratory ISO accreditation.
• Facilitate and monitor the method validation process under the testing scope.
• Review quality control data for trends and biases. Raise IRs for non-conforming data.
• Determine control limits for standard reference materials and update the LIMS system.
• Facilitate external audits, follow up, and resolve external audit action items.
• Review PT results and raise IR’s for non-conforming data.
• Evaluate, review, and monitor re-assays within the facility.
• Coordinate the database for re-assay billing.
• Manage document control for the laboratory.
• Ensure Management of Change is followed for any quality system changes.
• Coordinate and administer the quality improvement systems.
• Assist with the evaluation and root cause analysis for proficiency testing data.
• Investigate customer complaints and improvement requests with assistance from Section Managers.
• Provide planned quality-related training and awareness as required.
• Facilitate and plan all management reviews.
• Comply with health, safety, and environmental acts, regulations, and requirements.
• Work with a safety-conscious attitude and demonstrate good and safe work habits.
• Actively participate in the Laboratory continuous improvement program (WCS).
• Apply the Check status process and use the Stop Work Authority whenever the control of risks is not clearly established and understood.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by the direct line manager.
• Responsible for training on new methods and/or procedures.
• Responsible for all deadlines relating to the quality system. (IR’s, Audit NCs, and Customer Complaints).

Education

• BSc, BTech, or National Diploma in Analytical Chemistry or Science and/or proven years of laboratory knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning
• ISO or College Quality Assurance Program Diploma
• Grade 12 / Matric or N3 with Mathematics and Science as subjects

Experience

• 8 years' work experience in a testing environment
• 5 years of management system experience (ISO 9000, 17025, or other)
• Advanced Microsoft software experience
• Document and report writing experience.
• Statistical Quality Control knowledge

COMPLIANCE & AUTHORITY 

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified, or when nonconformity is identified.