Readvertisement Planner Global Grade 09

Key Outputs

• Planning, Scheduling and monitoring job progress and work in progress (WIP) by using an appropriate planning system

• Planning cost elements on service jobs (Labor, Parts and Bought-outs)

• Achievement of maximum productivity and profitability

• Apply warranty policies and procedures, including service warranty

• Issuing or job instructions to and dispatching of artisans (briefing)

• Initiation and control of Bought Out requests

• Control returning of component stands Follow up on parts, quotes and service reports

• Assist with achievement of Key Performance Indicators (KPI’s)

• Assist with effective control of cost center expenses and Work-in-Progress

• Apply Warranty policies and procedures, including Warranty decisions and Service Warranty investigations.

• Resolve internal and external customer queries

Qualification, Experience and Competencies

• Matric / Gade12

• Trade certificate (Diesel or Heavy Earthmoving Mechanic)

• Minimum 3 years post-apprentice / learnership experience.

• Computer Literacy (MS Office, SIS, STW / ET)

• SAP knowledge advantageous

• Good communication skills and customer relations

• Must be a Team player and be willing to work overtime

• Problem Solving Skills and Technical Competence

• Rule orientation and Mechanical Reasoning Verbal and written communication skills

• Understanding the service work order process Attention to detail, Teamwork

• Business and Financial Acumen Influencing and Negotiation skills