Receptionist and Orders Processor

A customer-focused business in the beauty industry is looking for a highly organised, detail-oriented, and approachable full-time Receptionist and Orders Processor to join their team. A beauty therapy qualification is essential. This dual-role position involves managing the front desk and acting as the first point of contact for clients, while also supporting the order processing function to ensure accurate and timely product fulfilment. Working hours Monday - Thursday 8am - 4pm & Friday 8am - 3pm.

• Receive and review customer orders via phone,
  email, or online systems.
  
• Accurately capture order details in the order
  management system.
  
• Verify product specifications, quantities, and
  pricing.
  
• Liaise with warehouse, shipping, and sales teams
  to ensure timely delivery.
  
• Track orders and communicate updates to
  customers.
  
• Handle returns and exchanges as required.
  
• Ensure compliance with internal policies and
  service standards.
  
• Maintain accurate records of processed orders
  for reporting and inventory tracking
  
• Welcome visitors and direct them to the
  appropriate person or department.
  
• Assist walk-in clients with product
  recommendations and order placements.
  
• Handle incoming phone calls, provide general
  information, and redirect as needed.
  
• Keep the reception area clean, organized, and
  inviting.
  
• Manage incoming and outgoing deliveries and
  collections.
  
• Support basic administrative tasks such as
  filing, data entry, and general documentation
  
  
  

Requirements

• Beauty Therapy qualification is
  essential.
  
• Strong customer service and communication
  skills.
  
• High attention to detail and excellent
  organisational skills.
  
• Ability to manage multiple tasks in a fast-paced
  environment.
  
• Familiarity with order processing systems and
  office software (e.g., Sage, Microsoft Office, CRM tools) 
  
• Ability to work both independently and
  collaboratively.
  
• Professional and courteous phone manner
  
• Understanding of inventory or order fulfilment processes 
  
• Strong interpersonal skills and a client focused approach 

Benefits

• Full-time position
  
• ​Monday to Friday