Recruitment Team Lead: Delivery & Operations – Cape Town, Office -Based
Location: Cape Town, South Africa - Century City
Function: Offshore Delivery & Operations
About Us
A global talent solutions company, operating across four specialist brands alongside their our consulting with 9 offices globally, are looking to establish a new office is Cape Town South Africa. This function will be a new delivery and operations part of the business. This office will serve as a key hub for scaling our offshore delivery model, enabling us to say “yes” more often to client demand, expand our service offerings, and create an exceptional environment for talent in South Africa.
The Opportunity
We are seeking a Delivery & Operations Lead/ Manager to launch and lead our new Cape Town office. This is a unique opportunity to build something from the ground up: balancing hands -on delivery with leadership responsibilities, driving collaboration with our commercial teams globally, and shaping a high -performing, fun, and engaging culture.
Key Responsibilities
Delivery & Resourcing
Partner with commercial leaders across the group to identify roles and projects that can be effectively resourced offshore.
Personally deliver on priority roles to set the standard of quality and pace for the team.
Build scalable delivery processes that allow us to take on projects we may have previously declined.
Team Leadership & Office Management
Recruit, coach, and lead a team of delivery consultants and operational staff in Cape Town.
Create a high -performing, collaborative, and fun work environment aligned the global culture.
Drive accountability, development, and performance across the team.
Commercial Alignment
Act as the bridge between Cape Town and our global leadership, ensuring offshore solutions align with client and business needs.
Proactively identify new opportunities for offshore delivery across our brands and service lines.
Contribute to the design of pricing, resourcing, and delivery models that maximize commercial value.
Operational Excellence
Establish and embed processes, KPIs, and reporting to ensure consistent, high -quality output.Partner with global operations, finance, and people teams to ensure the Cape Town office integrates seamlessly into the wider business.
Ensure compliance with local employment laws and group standards.
Requirements
What We’re Looking For
Proven track record in recruitment delivery (agency, or offshore model experience a plus).
Leadership experience, with the ability to build and inspire a team.
Commercially minded, with the ability to spot opportunities and align delivery to business strategy.
Comfortable being hands -on in delivery while also stepping back to manage people and operations.
Strong communicator with cultural awareness and the ability to work with international teams.
Entrepreneurial mindset: excited to build, grow, and shape something new.
Ideally, experience working with a UK / US based recruitment or staffing firm
More About You That Would Get Us Excited
A great personality
Strong experience working on a variation of different roles and skill sets
Confident and strong communicator
Understands the recruitment process and life cycle well
Solid UK staffing experience
Experience managing stakeholders at a recruitment firm
Experience working with US -based firms / supporting US hires
Recruitment agency focused (not so keen on internal recruitment experience since we are a global fast -paced agency)
Someone looking to grow / build and manage this offshore office
Benefits
What We Offer
The opportunity to launch and shape a new office in one of the world’s most exciting markets.
A platform to balance delivery, leadership, and strategy.
Exposure to senior leadership and the chance to influence group -wide resourcing strategy.
A fun, collaborative, and ambitious culture.
Competitive compensation and benefits, with long -term career growth potential.
Apply Now
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