Regional Customer Manager - Pick N Pay - Grains and Bakeries

Provide annual (plan) scope metrics relevant to the role.

Customer
•    Ensure customer metrics are achieved through negotiation and delivery of regional elements of joint business plan
•    Drive service levels with incremental improvements by working closely with the customer and supply chain teams
•    Tailored promotional strategy delivered in line with customer expectations and Pepsico framework
•    Manage operational execution through dedicated PFS (Smollans) teams, setting and measuring execution objectives
•    Deliver Account ‘Must Win Battles’ through Account Plans
•    Skilled Key Accounts Manager to oversee the relationships of PepsiCo within the Pick n Pay  Group
•    The Key Accounts Manager will be responsible for obtaining and maintaining long term customers relationships
•    Serving as the link of communication between key customers and internal teams
•    Execute agreed price inreases
•    Execute pricing strategy in accounts and execute pack/price architecture changes.  Effectively trade at Store level
•    Grow share, range and distribution in line with specific account targets
•    Develop regional customer relationships through newly established PnP regional structures
•    Manage trade-offs within customers for the greater benefit of Pepsico
•    Create a deep understanding of what is needed to execute account plans at regional and store level. Work closely with Regional Support teams to ensure successful implementation. 
•    Promotional calendars updated weekly across customer base  with focus on optimized grids when negotiating
•    Accruals for cash and retro spend to be loaded timeously as well as coding of customer claims 
•    Ranging to be updated and checked weekly with customers to ensure agreed weighted and numeric distribution targets is achieved. 
•    Forecasting to be concluded with Demand Planning bi-weekly and promo updates, amended in forecast
•    NPD listings to be negotiated timeously with Regional Buyers
•    Managing of co ad  budgets  – monthly reviews of spend to be presented and budgets updated to track YTD spend vs Budget
•    Negotiating and loading of regional/national deals to be completed on relevant PepsiCo system, timeously
•    Pricing claims to be resolved as per audit and control timelines
•    Resolving any issues and challanges faced by customers and dealing with complaints to maintain trust
•    Playing an integral part in generating new sales that will turn into long-lasting relationships
•    Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics. 

•    Relevant 3 yr tertiary qualification in Business or Marketing 
•    Minimum 6 years relevant experience in Retail Key account Management preferably within the Pick n Pay group will be an advantage
•    Strong administrative skills
•    Strong financial acumen and basic understanding of accounting
•    Strong interpersonal and communication skills
•    Proven Commercial Acumen
•    Strategic ability 
•    Strong analytical skills 
•    Functional Excellence