Regional Manager

• Increase clients, associates, headcount, and permanent placements.
  
• Build, maintain, and grow client relationships and contracts.
  
• Identify expansion opportunities, negotiate rate increases, and manage financially viable SLAs.
  
• Monitor profitability and manage cost to serve.
  

• Ensure clients are serviced according to SLAs.
  
• Manage daily branch operations and team performance.
  
• Maintain BCEA, WCA/IOD, Health & Safety, Benefits, and Bargaining Council compliance.
  
• Conduct branch audits to ensure policy and procedural adherence.
  
• Identify and mitigate operational, legal, and financial risks.
  
• Maintain accurate documentation and support governance needs.
  

• Lead, motivate, and guide branch teams.
  
• Oversee performance, deadlines, and service delivery quality.
  
• Support and coach staff on recruitment, admin, and compliance.
  
• Manage attendance, leave, and workforce planning.
  

• Track and report on trends, forecasts, profitability, and client growth.
  
• Prepare daily/weekly/monthly operational reports.
  
• Recommend strategic improvements and process enhancements.
  

• Ensure accurate recruitment and placement aligned with client needs.
  
• Resolve associate and client queries professionally.
  
• Promote smooth inter -departmental workflow and quality service delivery.
  

Requirements

• Grade 12.
  
• Proven experience in operations, recruitment, or workforce management.
  
• Strong knowledge of BCEA, WCA/IOD, Health & Safety, Benefits, and Bargaining Councils.
  
• Solid understanding of recruitment and internal administrative processes.
  
• Excellent communication skills at all levels.
  
• High attention to detail, accuracy, and professionalism.
  
• Self -motivated, energetic, deadline -driven, and able to work under pressure.
  
• Strong problem -solving, governance, and compliance awareness.
  
• Ability to build strong client and associate relationships.
  
• High integrity, confidentiality, and service focus.