Regional Operations Manager

• Commercial & Financial Management
  
• Full ownership of regional P&L, including revenue, costs, and margins
  
• Analyse store performance and identify revenue growth opportunities
  
• Drive sales performance and maximise revenue per square meter
  
• Manage budgets including staffing, stock, and operational costs
  
• Prepare and present monthly performance reports
  

• Oversee daily operations across multiple retail stores
  
• Monitor KPIs and implement corrective action where needed
  
• Ensure optimal staffing and scheduling in a 24/7 environment
  
• Maintain compliance with health, safety, and operational standards
  
• Oversee stock control, inventory management, and shrinkage prevention
  

• Act as the main operational contact with key stakeholders
  
• Ensure compliance with lease agreements and operational requirements
  
• Build and maintain strong relationships with internal and external partners
  

• Lead and develop a team of Store Managers
  
• Drive a high -performance, accountable team culture
  
• Manage IR processes in line with labour legislation
  
• Support talent development and succession planning
  

• Ensure consistent, high -quality customer experience across all stores
  
• Drive visual merchandising and brand standards
  
• Address and act on customer feedback
  

• Work closely with HR, Finance, Buying, and Marketing teams
  
• Support business initiatives, promotions, and operational improvements
  

Requirements

• Relevant tertiary qualification in Retail Management, Business Administration, or similar
  
• Minimum 5 years’ experience in multi -site retail management
  
• Proven track record managing P&L and driving commercial performance
  
• Strong experience in stock management and inventory control
  
• Solid understanding of labour legislation (LRA, BCEA) and IR processes
  
• Experience in high -volume or complex retail environments
  
• Exposure to airport or concession -based retail environments is advantageous
  
• Strong systems knowledge (POS, reporting, inventory systems)
  

• Strong commercial acumen
  
• Assertive leadership and decision -making ability
  
• High resilience in a fast -paced, high -pressure environment
  
• Excellent stakeholder management skills
  
• Strong problem -solving and analytical thinking
  
• Customer -focused mindset