2nd Line IT Support Engineer
Location: Johannesburg, South Africa (Hybrid – 2 -3 days per week in the office)
Office Location: Based in the Greenstone area, East Johannesburg
Working Hours: Monday to Friday, 08:30 – 18:00 GMT/BST
Reports To: Service Desk Manager
Overview
Our client is seeking a skilled and experienced 2nd Line IT Support Engineer to join their
growing IT support team.
This role is ideal for a technically strong support professional who enjoys troubleshooting
complex issues, supporting a wide range of technologies, and acting as an escalation point
for first -line support teams.
The successful candidate will be responsible for resolving advanced technical issues,
supporting infrastructure and networking environments, maintaining systems, and
contributing to continuous service improvement initiatives.
Working within a collaborative and customer -focused environment, this position offers
excellent exposure to Microsoft technologies, networking, cloud platforms, and project work.
Key Responsibilities
â Provide advanced technical support across Windows and macOS environments.
â Act as an escalation point for unresolved 1st Line support issues.
â Troubleshoot and resolve complex technical incidents across desktop, server,
network, and cloud environments.
â Support the deployment of software updates, patches, and system improvements.
â Assist with maintaining and troubleshooting networking issues, including Wi -Fi, LAN,
VPN, switches, and firewalls.
â Configure and support network printers and peripheral devices.
â Administer and support backup and restore processes.
â Maintain and improve support documentation and internal knowledge base articles.
â Collaborate with wider technical teams to identify recurring issues and improve
service delivery.
â Participate in IT projects, migrations, and technology initiatives.
â Provide occasional out -of -hours support when required.
What We Are Looking For
â Minimum 2 years experience in a similar IT Support, Service Desk, or MSP
environment.
â MSP experience highly desirable.
â Strong analytical and troubleshooting skills with the ability to diagnose and resolve
complex technical issues.
â Excellent verbal and written communication skills.
â Strong organisational and time -management skills.
â Ability to prioritise effectively and adapt to changing business requirements.
â Strong customer service focus and a proactive approach to problem -solving.
Technical Skills
â Strong hands -on experience supporting Windows 10/11 and macOS environments.
â Proven experience with Microsoft 365 and Office 365 administration.
â Experience working with Microsoft Azure.
â Strong understanding of Microsoft 365 Admin Centres and user administration.
â Familiarity with Google Workspace administration and support.
â Solid understanding of networking concepts including:
â TCP/IP
â DNS
â DHCP
â VPN technologies
â Firewalls
â Network switches
â Wireless Access Points (WAPs)
â Experience supporting backup and recovery solutions.
â Experience working with remote support and monitoring tools.
What's On Offer
â Hybrid working model (2 -3 days per week in the office).
â Modern office environment in the Greenstone area of Johannesburg.
â Exposure to a broad range of Microsoft, networking, cloud, and infrastructure
technologies.
â Opportunities to work on technical projects and service improvement initiatives.
â Clear progression opportunities into Senior Support, Infrastructure, Systems
Administration, or Cloud -focused roles.
â Supportive and collaborative team environment.
Remote / Work from Home
Apply Now
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