48987901565 - Social CX Support

Position: Social CX Support

Hiring Location: South Africa

Employment Type: Full-Time (Remote)

Type of contract: Independent contractor 

Overview

This role focuses on delivering high-quality social engagement, creator communication, and community support across TikTok Shop, Instagram, and TikTok. The position requires fast, thoughtful responses, strong organizational skills, and a proactive approach to building and nurturing creator relationships.

Responsibilities:

• Manage customer inquiries and creator communication across TikTok Shop (Seller Center & Affiliate Center), including timely responses, flagging priority messages, escalating high-value creator opportunities, and maintaining a clean, organized inbox.
• Respond to DMs on Instagram and TikTok across general and request inboxes, reply to comments on brand posts, and actively engage with tagged content to strengthen community presence.
• Support proactive relationship-building by interacting with current and prospective influencers, affiliates, and UGC creators, fostering long-term partnerships through consistent social engagement.
• Assist with influencer, affiliate, and UGC outreach via social channels as needed.
• Identify and escalate high-value engagement opportunities, such as strong creator mentions, viral content, or strategic community interactions.
• Monitor trends, conversations, and platform activity to inform engagement strategies and contribute insights to the broader social team.
• Maintain a consistent brand voice and tone across all customer, creator, and community interactions.

Required Skills & Experience:

• 1–2+ years in social media engagement, community management, influencer coordination, or related roles.
• Strong proficiency with TikTok, Instagram, and TikTok Shop Seller Center.
• Experience managing high-volume social inboxes and customer-facing interactions.
• Excellent writing skills with the ability to adapt tone to brand voice.
• Strong judgment on when to escalate creator or customer messages.
• Highly organized with the ability to maintain clear, structured inbox systems.
• Comfortable navigating creator, UGC, and affiliate relationships.