Admin Support Assistant

• Assist branches in raising credit notes for missing or incorrect stock using StockRx software
  
• Liaise with suppliers to resolve credit and stock issues
  
• Chase outstanding supplier invoices and help accounts team in maintaining accurate records
  

• Respond to messages from the website contact page and forward them to the appropriate team
  
• Collect and document complaint details and escalate or manage as appropriate (with potential to take on first-line complaint handling)
  
• Follow up with branches to ensure adherence to internal procedures, data submissions, and process compliance
  
• Provide general day-to-day support to branches with queries or admin issues
  

• Check weekly cash-up Excel sheets submitted by branches against ATL EPOS data
  
• Transfer weekly cash-up figures into the monthly spreadsheet
  
• Input Post Office cash deposit data weekly into the tracker, track vs till takings and branch declarations
  
• Input end-of-month figures for final submissions
  

• Act as point of contact between branches and contractors for property maintenance issues
  
• Source competitive quotes via regular contacts and Checkatrade to keep maintenance costs controlled
  

• Support the central pharmacy team with NHS claims and administrative reporting
  
• Assist in preparing compliance and audit documentation as needed
  

• Prepare and maintain Excel-based reports for the management team
  
• Support data entry and tracking across stock, finance, and operational processes
  
• Ensure accurate, timely information is collected and distributed across the business
  

Requirements

• Strong administrative background with experience in multi-site or retail environments
  
• Proficient in Microsoft Excel, with confidence in working with formulas and financial data
  
• Excellent communication and interpersonal skills
  
• Highly organised and able to manage multiple priorities simultaneously
  
• Comfortable liaising with suppliers, contractors, and internal teams
  
• Familiarity with EPOS systems (e.g., ATL) and pharmacy tools (e.g., StockRx) 
  

• Previous experience in the retail or healthcare sector
  
• Previous experience in multi-site administration
  
• Basic understanding of bookkeeping
  
• Any experience with government funding bodies e.g. NHS or other
  

Benefits