Assistant (Insurance Support Focus)

Position: Assistant (Insurance Support Focus)

Location: Remote (South Africa)

Working Hours: US Hours (9am-5pm EST)

Employment Type: Full-Time

Salary: Paid in South African Rand (ZAR)

Key Responsibilities

• Manage and follow up on insurance authorisations, including SCA processes
• Communicate with insurance providers to obtain approvals, updates, and required documentation
• Track and maintain accurate records of authorisation statuses and deadlines
• Conduct consistent follow-ups via phone and email to ensure timely processing
• Assist with administrative tasks related to insurance and patient services
• Identify and resolve issues or delays in the authorisation process
• Coordinate with internal teams to ensure all required documentation is complete and accurate
• Maintain organisation across systems and workflows

• Proven experience with insurance authorisations (SCA experience required)
• Strong phone communication and follow-up skills
• Highly responsive, organised, and detail-oriented
• Resourceful with the ability to problem-solve independently
• Comfortable being persistent and driving processes forward
• Experience with CentralReach and/or Monday.com (preferred, not essential)
• Ability to work independently with minimal supervision

1. Comfortable working U.S. hours
2. Remote work from home

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