Associate Implementation Manager

Associate Implementation Manager

Remote - South Africa 

We are recruiting for an Associate Implementation Manager to join E Works, a growing software provider within the ClearCourse group, delivering job management and field service software to businesses across the UK.

E Works provides a powerful SaaS platform that helps field service organisations manage jobs, engineers, scheduling, invoicing and reporting all in one place. Our software is designed to help service-based businesses operate more efficiently and scale their operations.

As an Associate Implementation Manager, you will play a key role in onboarding new customers onto the platform, ensuring a smooth and professional transition from sale through to successful adoption. You will work closely with Sales, Customer Success and Support teams to ensure customers receive the guidance and training they need to get the most from the system.

This is an excellent opportunity for someone who enjoys working directly with customers, managing onboarding projects, and helping businesses successfully implement SaaS solutions.

Key Responsibilities

• Manage the onboarding process for new customers adopting the E Works platform
• Gather customer requirements and configure the system to match operational needs
• Configure system settings, workflows and user access
• Deliver remote and occasional onsite product training sessions
• Manage customer data imports where required
• Support customers through go-live and early adoption of the platform
• Act as the first point of escalation for implementation-related queries
• Perform basic functional testing of configurations and new features
• Communicate implementation progress, timelines and risks clearly to customers
• Maintain clear documentation including configuration decisions and training records
• Work closely with Sales, Support, Development and Customer Success teams
• Capture customer feedback and highlight improvement opportunities

• Experience within field service or job management software environments
• Strong communication and customer engagement skills
• Highly organised with the ability to manage multiple onboarding projects
• A practical problem-solver with a strong attention to detail
• Comfortable delivering customer training sessions and guiding users through new systems

Desirable experience:

• Experience implementing or onboarding SaaS platforms
• Experience delivering software training to customers
• Basic understanding of cloud-based software environments

• 25 days holiday plus your birthday off
• Private medical insurance including cash plan
• Income protection and life assurance
• Enhanced company pension scheme
• Access to the Calm wellbeing app
• Two paid volunteering days per year
• Flexible and hybrid working options
• Ongoing learning and development opportunities

If you enjoy working closely with customers, managing software implementations and helping businesses successfully adopt new technology, we would love to hear from you.