Call Centre Agent (Nightshift)

Job Opening: Customer Service and Appointment Scheduler
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Shift Schedules
Pay: Monthly USD Salary

Responsibilities:

• Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner.
• Schedule, reschedule, and confirm appointments using scheduling software
• Maintain an up-to-date appointment calendar
• Provide clients with relevant information about services, procedures, and required documentation.
• Follow up with clients for reminders, missed appointments, or waitlist opportunities.
• Collaborate with internal teams to ensure accurate scheduling and client satisfaction.
• Update and maintain accurate client records and communication logs.
• Assist with administrative tasks such as data entry, report generation, and document management.
• Uphold privacy and confidentiality standards in accordance internal policies.

Requirements:

• Previous experience in customer service, scheduling, or administrative support
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in using scheduling or CRM software.
• Excellent organizational skills and attention to detail.
• Comfortable working independently and as part of a team.
• Tech-savvy with proficiency in Microsoft Office or Google Workspace
• High level of initiative, accountability, and responsiveness.
• Customer service mindset with a positive, solution-oriented approach.
• Suitable qualification preferred.

Desired Experience:

• Fluent or neutral English accent
• Reliable internet and backup power

Salary and Benefits

• Comfortable working U.S. hours
• Remote work
• Paid in USD