Client Success Associate

CLIENT SUCCESS ASSOCIATE

Hybrid - 2 days a week in office - JHB South Africa

Full-time

Who We Are: 

TelmarHelixa has best in class audience and media intelligence platforms with hundreds of clients globally. We’re on a mission to make sense of the world's most valuable data and uncover the uniqueness of large and small cultures - who they are, what they like, and what they think. We are transforming thousands of the world’s most useful datasets into strategic insights and planning capabilities each year for all of our clients. 

We deliver a cultural understanding that is accessible to all through accurate and ethical recommendations. Our diverse team of media experts and technology deliver innovative solutions that drive business success around the globe.

With the acquisition of Helixa, an audience intelligence platform, TelmarHelixa is poised to amplify the recommendations across the entire marketing lifecycle and improve outcomes for our clients. We are a global business operating in the Eastern Time Zone. 

Our Values: Thoughtful, Responsible, Passionate, Community.

What We Are Looking For:

Role Overview

Telmar's Customer Success group is critical to the development of strong, long-lasting customer relationships and the positioning of Telmar as a trusted advisor.

Reporting directly to the VP Strategic Partnerships. You will be executing localised plans to exceed customer success retention and growth goals in Africa, UK and Asia.  Ensuring all current clients are given daily help desk support ,trained on the current as well as new software offerings and managing a client portfolio. 

Responsibilities

• Train on all software. Group and individual training sessions in person and virtually.


• Daily helpdesk management in order to address all client queries efficiently


•  Ensure client retention by closely managing your client portfolio

• Expand our revenue in accounts through cross-sell and up-sell opportunities.


• Be a leader and a role model of the  CS team and align your efforts to the mission and vision of Telmar.


• Streamline customer success processes and provide business insights that enable a unified approach and results aligned with business priorities.

Qualifications

• You must  have 2-4 years experience with the Telmar suite of software.


• Currently work in the advertising, media owner or media research industry.


• Data analytics, Media Planning, software proficiency is mandatory. 


• Proven ability in Customer Success or Account Management roles.


• Confident presenting and training media planning software.


• Possesses a strong ability to work independently.


• Strong interpersonal skills to  collaborate across the organization and with external stakeholders to build lasting relationships and partnerships.


• Self-motivated, strategic and analytical problem-solver with high levels of initiative, passion and attention to detail.


• A high-degree of commercial acumen, attention to detail and strong communication skills.

Educations/Desired Certification

• Telmar software experience mandatory


• A bachelor’s or master’s degree is desirable, or equivalent work experience. 


• Experience in the Advertising or Media Owner industry in data analytics. Media Planning, Media Research, strategy or implementation planning. 

Why TelmarHelixa:

• Predominantly remote working


• Healthcare provision in accordance to local requirements 


• Open Vacation and Holidays Policy 


• Opportunities for Professional Growth 


• Employee Assistance Program (24/7)


• Virtual and In-Person Team Gatherings 


• Personal Responsibility with A Ton of Autonomy