Clinical Quality Assurance Agent

Job Opening: Clinical Quality Assurance Agent

Location: South Africa, Remote (US Hours - 9am-5pm EST)

Employment Type: Full-Time

Key Responsibilities

• Conduct detailed quality assurance audits across clinical and operational processes
• Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards
• Utilize QA audit tools and platforms (including CentralReach and Rethink) to evaluate performance and identify gaps
• Interpret and apply healthcare regulations and standards across varying scenarios and cases
• Provide clear, constructive feedback and recommendations for improvement
• Analyze data using Excel and other tools to track trends, identify risks, and support decision-making
• Collaborate with cross-functional teams to maintain and improve quality standards
• Develop and refine QA processes, frameworks, and documentation
• Translate complex findings into clear, concise, and actionable insights for stakeholders
• Manage multiple audits and projects simultaneously using project management tools

• Proven experience in a QA, compliance, or audit-focused role (preferably within healthcare or ABA environments)
• Proficiency in CentralReach, Rethink, Microsoft Office, and Excel
• Experience with QA audit tools and project management platforms
• Strong understanding of healthcare standards and ability to independently research and apply them
• Exceptional attention to detail with the ability to identify nuanced issues in audits and reviews
• Strong critical thinking skills with the ability to interpret complex information across different scenarios
• Excellent written communication skills, with the ability to simplify complex concepts clearly and effectively
• Strong problem-solving abilities and a proactive, solutions-oriented mindset
• Ability to take initiative and work both independently and as part of a team
• Strong organizational and time management skills

1. Comfortable working U.S. hours
2. Remote work from home

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