Customer Service Representative and Virtual Assistant

• Is looking to be valued as part of a growing team
  
• Wants a long-term stable career
  
• Can work independently and be self-sufficient whilst also having the ability to work as part of a team
  

• A rapidly growing Serviced Accommodation/Vacation Rental Management business
  
• Marketing our properties on Online Travel Agent (OTA) websites such as Air BnB and Upgrade to see actual info
  
• Dealing with both leisure and corporate guests, who would like to stay & are staying in our houses and apartments
  
• Working to expand our business to increase our market space in our current local market, and explore operating in other local areas
  

• Outbound calls (Callbacks, follow-ups)
  
• Email Management (Zero inbox rule)
  
• Guest Management (using our simple drag & drop system)
  
• Scheduling cleaning & maintenance
  
• Ad-hoc tasks such as producing documents, spreadsheets, presentations, etc.
  
• Strong team communication (via Slack)
  
• Guest Feedback Management
  

Requirements

• Customer Services Experience
  
• Confidence in speaking with people from the United Kingdom
  
• Good written communication (English)
  
• Good verbal communication (English)
  
• Willingness to learn new systems
  
• Experience as a VA is preferrable
  

Benefits