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Intake Specialist

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icon remote-alt Remote / Work from Home

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Job Description - Intake Specialist

Job Opening: Intake Specialist

Location: South Africa (Remote – US Hours)
Type: Full-Time
Hours: Monday to Friday (12pm-8pm EST)

Responsibilities

  • Serve as the first point of contact for prospective clients and families via phone, email, and text.
  • Answer inbound calls promptly and professionally, providing clear information about services and the intake process.
  • Proactively follow up with clients to collect required documentation and move cases through the intake pipeline.
  • Maintain consistent communication with families, keeping them informed of next steps and timelines.
  • Track all intake activity and update client records accurately in internal systems.
  • Coordinate with clinical, scheduling, and insurance teams to ensure readiness for services.
  • Identify and escalate concerns or delays that may impact start of care.
  • Strong verbal and written English communication skills.
  • Confident and professional phone presence.
  • Comfortable with persistent, high-volume follow-up to obtain outstanding items from clients.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple cases and deadlines at once.
  • Customer-service mindset with empathy for families.
  • Previous healthcare or ABA experience preferred but not required.
  1. Comfortable working U.S. hours
  2. Remote work from home

Fraud Disclaimer:  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly. 

Original job Intake Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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