Intake Specialist- Emerge ABA/Diamond Support

Job Opening: Healthcare Intake Specialist

Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Pay: Monthly USD Salary

Responsibilities:

• Respond to intake inquiries via phone, email, and web forms promptly and professionally
• Guide families of autistic children through the intake and onboarding process with empathy and clarity
• Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)
• Schedule assessments and initial consultations
• Maintain accurate records using our practice management software
• Collaborate with the clinical, billing, and administrative teams
• Follow up with families to ensure timely completion of all intake steps

Essential Qualifications:

• Excellent communication and interpersonal skills
• Excellent administrative management
• Detail-oriented with strong organizational abilities
• Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, Apsheet, EHRs)
• Ability to work independently in a remote environment
• Compassionate, patient, and culturally sensitive

Desired Experience:

• Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes
• Previous experience in a healthcare, therapy, or ABA setting preferred
• Experience with insurance verification or working with funding bodies
• Fluent or neutral English accent
• Reliable internet and backup power

Salary and Benefits

• Comfortable working U.S. hours
• Remote work
• Paid in USD