Intake/Staffing Coordinator (Healthcare)

Job Opening: Intake/Staffing Coordinator (Healthcare)

Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Monday to Friday: 9am- 5pm (US Hours)
Pay: Monthly Salary

Responsibilities:

As part of a collaborative team, you will guide individuals and families through a structured onboarding process while ensuring smooth coordination between clients and internal teams. This role involves client intake, documentation handling, CRM tracking, and staffing support — all within a structured system of tools and processes.

Client Intake & Support

• Serve as the first point of contact for incoming client inquiries via phone, email, or web forms
• Conduct structured intake calls, collecting relevant client information and documents
• Guide clients through the onboarding process with professionalism and empathy
• Clearly explain next steps to ensure clients feel supported and informed
• Track client progress through all intake and onboarding stages

Administrative & CRM Management

• Accurately enter and update client information in the CRM (Zoho)
• Monitor task lists to ensure all documentation is received and complete
• Maintain accuracy, confidentiality, and compliance in all data handling
• Provide internal teams with up-to-date client profiles and information

Staffing Support

• Assist with identifying available professionals for open cases using internal mapping tools
• Match professionals to cases based on schedule, location, and certification status
• Conduct outreach via approved templates (calls and text messages)
• Track offers, confirmations, and matches within the CRM and staffing sheets
• Support onboarding coordination by ensuring staffing documentation is complete

Must-Have

• Based in Durban or North Coast, KZN
• Comfortable with remote work, with availability for weekly in-person team collaboration
• Excellent spoken and written English communication skills
• Strong organizational skills and attention to detail
• Tech-savvy, with the ability to quickly learn new systems (CRM, communication platforms)
• Fluent or neutral English accent
• Reliable internet and backup power

Nice-to-Have

• Prior experience in client coordination, customer service, or administrative support
• Familiarity with CRM platforms (e.g., Zoho, Salesforce, HubSpot)
• Background in onboarding or staffing support

What We Offer

• Full-time, stable remote opportunity
• Set weekday schedule aligned with U.S. business hours
• Supportive and collaborative team environment
• Comprehensive training on tools, platforms, and process