Junior CRM Specialist

• Execute daily CRM communications in collaboration with the design and commercial planning teams.
  
• Build and activate customer journeys using email, SMS, push notifications, and web-based channels.
  
• Implement automation and segmentation strategies to reach the right customer at the right time.
  
• Develop and maintain testing roadmaps to gather actionable consumer insights, and share findings across the wider marketing team.
  
• Explore and evolve CRM channel strategies, staying current with platform innovations and best practices.
  
• Analyse CRM performance and provide data-driven insights to the marketing team, offering regular reporting on key metrics.
  
  

Requirements

• A relevant tertiary qualification in Marketing, Digital Marketing, Communications, Business, or a related field is required.
  
• Minimum 3 years of hands-on CRM experience in a B2C and/or e-commerce environment.
  
• Proficiency in CRM and marketing automation tools (Braze experience is highly advantageous).
  
• Detail-oriented with strong executional and project management skills.
  
• Analytical mindset with a proven ability to interpret data and apply insights to campaigns.
  
• Strong communication and interpersonal skills with a collaborative attitude.
  
• Self-motivated with the ability to work both independently and in a cross-functional team.
  
• Comfortable working in a high-growth, agile environment with multiple priorities.
  

Benefits

• 24 days of annual leave.
  
• Hybrid working model: 3 in-office days per week, with flexibility to work remotely the rest of the time.
  
• Join a creative, collaborative, and mission-driven marketing team where your input makes a visible impact.