On-Call Booking Coordinator

Coordinate high-volume shift bookings and ensure shift coverage while working remotely across afternoon and evening hours.

Location: Remote (South Africa) | Working Arrangement: 100% Remote | Working Hours: Wednesday – Sunday, 3:00 PM – 12:00 AM South Africa Time (2:00 PM – 11:00 PM UK Time) | Salary: R20,000 – R22,000 per month

ABOUT OUR CLIENT

Our client manages high-volume shift bookings, ensuring efficient communication and shift coverage through phone calls, emails, and messaging channels. The team operates within a fast-paced environment where performance is measured against daily booking and communication metrics.

This role supports the organisation's Wednesday-to-Sunday operations, ensuring the right people are booked into the right shifts while maintaining high standards of service and accountability.

THE ROLE: ON-CALL BOOKING COORDINATOR

The On-Call Booking Coordinator is responsible for managing shift bookings and communications during key afternoon and evening hours. Working independently in a fully remote environment, you will take ownership of Wednesday-to-Sunday operations, ensuring shifts are filled efficiently while maintaining performance against daily scorecard metrics.

The role requires someone who is highly organised, self-motivated, and able to remain fully contactable throughout the required working hours while contributing effectively within a fast-paced team.

KEY RESPONSIBILITIES

• Actively manage daily phone calls, emails, and messaging channels to drive and secure shift bookings.


• Maintain performance against daily scorecard metrics, including calls, messages, and booked shifts, while focusing on quality outcomes and right-fit placements.


• Work independently and remain fully contactable throughout the specified working hours.


• Take direct accountability for daily performance.


• Work collaboratively within a fast-paced environment.

ABOUT YOU

• Previous experience in a booking or coordination team.


• Ability and willingness to work 2:00 PM – 11:00 PM UK time / 3:00 PM – 12:00 AM South Africa time, Wednesday through Sunday, including mandatory weekends.


• Clean disciplinary record with no disciplinary history or active investigations.


• Strong verbal and written communication skills.


• High proficiency in self-management and problem-solving.


• Resilient.


• Proactive.


• Receptive to direct feedback.


• Eager to learn.


• Comfortable working an evening and weekend schedule.

BENEFITS

• Fully remote / work-from-home position.


• Performance incentives can scale up to £4,000 annually based on company-wide goal structures currently under review.