Online Chat Support Agent

Location: Fully Remote (South Africa)

Company: Remote Recruitment

Engagement: Full-Time

Compensation: R8,000 – R14,000/month

Training: Included

About the Role

We are hiring an entry-level Online Chat Support Agent to assist customers of UK-based businesses via live chat and messaging platforms. No prior experience is required — we provide comprehensive training on products, systems, and customer service best practices. This is a fully remote role ideal for those looking to start their career in customer support.

Key Responsibilities

• Respond to customer enquiries promptly via live chat and messaging tools

• Resolve product and service questions with professionalism and empathy

• Escalate complex issues to senior team members when necessary

• Maintain accurate records of customer interactions in the CRM system

• Meet response time and quality targets set by the client

Requirements

• Matric certificate or equivalent qualification

• Excellent written English communication skills

• Ability to type quickly and accurately

• A patient, helpful, and professional attitude

• No prior customer service experience required — full training provided

Equipment & Setup

• Reliable laptop or desktop computer

• Stable internet connection (minimum 10 Mbps)

• Quiet, dedicated home workspace

• Backup power solution (UPS or inverter recommended)

What's on Offer

• Competitive salary of R8,000 – R14,000/month

• Fully remote — work from anywhere in South Africa

• Comprehensive training and onboarding

• UK business hours with a supportive international team

• Career progression into senior support and team lead roles