Operations & Executive Support Specialist

Employment Type	Full-Time
Location	Remote (South Africa preferred)
Working Hours	Monday – Friday, 9:00 AM – 5:30 PM GMT (Includes 1-hour lunch)
Reports To	Network Manager
Compensation	USD $1,250 – $1,500 / month (Based on experience)
Key Benefits	Paid birthday off, Christmas holiday closure, company MacBook & monitor setup, healthcare cash plan, and full integration into company culture

About the Company

Our client is a scaling media business reaching young adults through digital screens in real-world venues. Driven by an entrepreneurial leadership team with deep audience insight, the business connects major brands with young adult audiences while expanding its national footprint through smart, technology-driven media solutions.

Purpose of the Role

The Operations & Executive Support Specialist serves as a vital link between management, technical teams, and venue partners to maintain seamless daily operations. Acting as an operational "Swiss Army knife," this role balances Ad Operations (AdOps) and General Operations (General Ops)—ensuring campaign delivery, maintaining network connectivity, troubleshooting issues, and supporting key growth initiatives in a fast-paced environment.

Core Responsibilities

Day-to-Day Operations & Network Health

• Oversee daily AdOps and General Ops workflows to guarantee network connectivity and campaign execution.


• Troubleshoot hardware, software, and network connectivity issues using established operational flowcharts; escalate complex incidents appropriately.


• Identify, diagnose, and resolve offline screen issues promptly to maximize network uptime.


• Address and fix content playback or technical display errors across network assets.

Campaign Delivery & Ad Operations

• Manage advertising campaigns end-to-end to ensure accurate, on-time playout.


• Review and validate campaign playout and proof-of-play reports for accuracy and reporting insights.


• Review and approve programmatic ad campaigns (pDOOH), ensuring full compliance with company standards.


• Coordinate cross-functionally with sales, executive leadership, and venue building managers to ensure smooth campaign distribution.


• Oversee campaign photography planning, asset capture, and media logging.

Projects, Onboarding & Continuous Improvement

• Support long-term operational projects aimed at improving scalability, automation, and workflow efficiency.


• Assist with the onboarding and technical setup of new venue sites and operational partners.


• Maintain operational data integrity within CRM and digital management tools.


• Ensure operations adhere to best practices for compliance, safety, and brand standards.

Candidate Profile & Qualifications

Key Competencies & Style

• Adaptable & Calm Under Pressure: Thrives in a fast-moving scale-up environment with shifting priorities.


• Effective Communicator: Excellent interpersonal skills to build rapport with property managers, field engineers, and internal teams via phone, email, and Microsoft Teams.


• Detail-Oriented & Fast-Paced: High standards for execution under tight deadlines.


• Relationship & Hospitality Mindset: Backgrounds in hospitality or high-touch service are desirable—comfortable multitasking, handling diverse stakeholders, and staying organized under pressure.

Skills & Tools

• Core Systems: High proficiency with Microsoft Office (Excel, Outlook, PowerPoint), project management platforms (e.g., Monday.com), and remote support tools (e.g., TeamViewer).


• Hardware: Familiarity with macOS environments (a MacBook setup will be provided).


• Desirable Experience: Exposure to Digital Out-Of-Home (DOOH) platforms (e.g., DoohClick), Content Management Systems (CMS), CRM platforms (Salesforce), middleware/automation tools, or programmatic advertising (pDOOH).


• Industry Background: Prior experience in advertising, media/OOH, ad tech, hospitality, or technical operational coordination is preferred.

Interview Process

1. Introductory Interview: Informal conversation focusing on personal background, professional goals, and cultural alignment.


2. Scenario-Based Interview: Presentation and discussion of a pre-assigned practical operational task with the leadership team.