Pre-sales Engineer

FusionTek is a Managed Service Provider (MSP) with offices in multiple US locations and team members globally. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007

We’re also rapidly growing and are looking for top-tier candidates who share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for an enthusiastic and knowledgeable Pre-sales Engineer to join our team.

As a Pre-sales Engineer at FusionTek, you will serve as a crucial link between our clients' requirements and our technical solutions. The Pre-sales Engineer will assist clients in navigating intricate technology decisions, leading to a comprehensive, actionable plan that our Projects team can implement. This position is key to achieving positive business results by integrating extensive technical knowledge in areas such as cloud solutions, cyber-security, and managed IT services with an inquisitive mindset, enabling you to engage with clients and suggest tailored solutions. To excel in this role, you should be at ease conducting discovery calls with clients, utilizing insightful questions to uncover their business and technology challenges. Success will be evaluated based on client satisfaction, the precision of project plans, and the smooth transition of actionable solutions to the Projects team.

If you’re looking for an opportunity to combine your technical expertise with your passion for helping clients find the right IT solutions, this might be the perfect position for you!

Here’s what you’ll be doing:

• Engage in initial discussions as well as discovery sessions with clients to gain insight into their business challenges, technical needs, and expected outcomes.
• Assess and document the client’s current infrastructure, applications, and operational workflows to pinpoint gaps and opportunities for improvement.
• Create tailored, scalable, and cost-efficient managed services solutions that address client requirements.
• Develop and present engaging solution proposals that effectively communicate value, the technical strategy, and associated benefits.
• Collaborate closely with sales, project management, and support teams to ensure that proposed solutions are viable and align with organizational capabilities.
• Investigate and stay updated on emerging technologies, consulting with internal stakeholders to enhance company offerings and services.
• Educate internal teams on new solutions, sales strategies, deployment methods, and how these can be integrated into existing service offerings.

Education

• High School Diploma required
• Bachelor’s Degree in IT related field preferred

Technical Skills

• 5+ years technical support experience in an MSP Environment
• Strong knowledge of desktop and server operating systems
• Deep knowledge of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
• Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune)
• Familiarity with ITIL frameworks and service management best practices
• Experience with Remote Monitoring & Management (RMM) tools. (Datto RMM a Plus)
• Experience with Autotask PSA a Plus
• Microsoft 365 Certified: Administrator Expert (MS-102) is a Plus
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is a Plus

Other Skills & Abilities

• Able to work independently and as part of a team
• Exceptional written and oral communication skills required
• Self-motivated; great communicator, client advocate

At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:

• 💰 Competitive salary: R1,036,750 – R1,196,250 ZAR
• 🎯 Quarterly bonus eligibility to reward performance
• 🏥 Comprehensive benefits package
• 🎉 Paid time off and leave policies in line with South African standards
• 📚 Educational reimbursement for certification tests and access to company-supplied training resources
• 🤝 Team culture: Fun events and opportunities to connect with colleagues