Sales Development Representative - 65816272222

Inbound Lead Response & Consultative Sales Calls

• Contact new leads from Meta ads, Google ads, email and the website quickly.


• Run friendly, consultative phone conversations with prospective patients.


• Build rapport, listen actively and ask good follow-up questions so prospects feel heard and understood.


• Learn about each prospect’s pain, injury, goals and expectations without trying to diagnose them.


• Explain the clinic’s cash-pay model, current offers and what to expect at the first visit.


• Check whether each prospect is a good fit for cash-pay physical therapy.


• Handle common questions and concerns confidently and professionally.


• Keep the clinic’s high conversion rate (currently 90%+).

Booking & Deposit Collection

• Book qualified prospects into in-person consultations with the owner or another physical therapist.


• Collect consultation deposits over the phone.


• Process bookings and deposits accurately in PT Everywhere, the clinic’s EMR.


• Make sure every booking includes accurate patient details and notes from the call.

Pipeline Management & Follow-Up

• Manage and update leads in Go High Level (GHL) and the separate Meta ads CRM.


• Follow up with leads who haven’t booked yet, by phone and text.


• Keep the CRMs clean, organized and up to date, with accurate lead statuses and notes.


• Follow up on missed calls, no-shows and cancellations to rebook patients.


• Track lead activity and flag any trends or problems to the owner.

Scheduling & Patient Coordination

• Manage appointment scheduling for the clinic.


• Call or text patients to confirm upcoming appointments.


• Handle reschedules and cancellations professionally.


• Help keep the schedule full and running efficiently.

Administrative Support

• Manage the clinic’s inbox and respond to patient enquiries.


• Handle day-to-day admin tasks as needed.


• Help document call scripts, processes and FAQs as the role develops.


• Suggest ways to improve the patient booking process and lead follow-up.

Social Media Support (as the role grows)

• Help with light social media tasks, such as basic posting and scheduling content.


• Engage with the clinic’s online community by replying to comments and messages.

Qualification & Skills:

• 2–3+ years of experience in inbound sales, appointment setting, SDR work, customer service or client-facing roles.


• Background in the service industry, sales or customer service.


• Excellent spoken and written English, with a clear, natural, accent-neutral phone manner.


• Confident and comfortable on the phone, including collecting payments or deposits.


• Strong rapport-building skills, with a warm, friendly and empathetic manner.


• Excellent active listening skills, and the ability to guide a conversation with thoughtful questions.


• Highly self-motivated, proactive and independent, and able to take initiative without constant direction.


• Comfortable with ambiguity, and able to think critically and solve problems on your own.


• Strong organization and follow-through, especially with lead follow-up.


• Comfortable using CRMs and scheduling systems. Experience with Go High Level (GHL) is a strong plus.


• Typing speed of 40+ WPM.


• Available to work US Eastern Time hours, with flexibility to grow to full-time.

Nice-To-Have

• Experience working for or supporting a US-based company is strongly preferred.


• Healthcare, physical therapy, wellness or medical clinic experience is a plus but not required.


• Experience with cash-pay or private-pay services is a plus.


• Basic social media skills are a plus.