Technical Support Specialist - Wireless ISP

Technical Support Specialist – Wireless ISP

Job Overview

Are you a skilled technical support professional with experience in the ISP sector? A forward-thinking UK-based wireless internet service provider is seeking a driven and detail-oriented individual to join their team. In this hybrid role, you’ll handle both technical troubleshooting and customer account management, playing a vital part in ensuring a seamless experience for end-users.

This is an excellent opportunity for a proactive, solution-focused individual who thrives in a fast-paced environment and is ready to grow with an innovative team during their busiest time of the year. With training set to begin in February, you’ll be fully prepared to support operations during the March peak season.

Key Responsibilities

• Provide 2nd and 3rd line technical support in a wireless ISP / internet service provider environment.
• Troubleshoot connectivity issues and escalate unresolved matters appropriately.
• Deliver high-volume customer support via phone, email, and other channels, ensuring a positive client experience.
• Manage customer accounts as part of the broader support function, including updates, adjustments, and usage monitoring.
• Follow documented processes meticulously, ensuring accuracy, consistency, and compliance with operational standards.
• Take ownership of tasks and contribute ideas for process improvements and service optimisation.
• Collaborate with internal teams to enhance the customer journey and address recurring issues.

Qualifications and Experience

• Minimum 2 years of experience providing technical support in a wireless ISP or internet service provider setting (2nd/3rd line).
• Proven ability to work in a high-pressure, hybrid support role (technical and customer service).
• Strong verbal communication skills and confidence handling support calls.
• High level of accuracy and attention to detail; consistently follows procedures after training.
• Demonstrated initiative and proactive problem-solving skills.
• Experience in account/customer management within a support environment.
• Must have access to a reliable internet connection and own a laptop suitable for remote work.
• Availability to start in February 2026.