Weekend Admin & Operations Assistant

We’re seeking an organised, detail-oriented Admin & Operations Assistant to manage cleaning bookings on Saturdays and Sundays, with an additional half-day for a meeting with the Operations Manager. You’ll be the hub connecting clients, cleaners, and management.

Key Responsibilities:

• Allocate and manage cleaners for each booking

• Confirm job details and communicate with clients

• Track payments and booking status

• Manage cancellations, last-minute changes, and urgent issues

• Update CRM and scheduling systems with accurate records

• Provide support to recruitment and onboarding when required

What You’ll Bring:

• Excellent communication skills (WhatsApp, email, phone)

• Strong time-management and organisation

• Attention to detail and high accuracy in record-keeping

• Calm and solutions-focused under pressure

• Ability to work independently and manage multiple priorities

• Positive, proactive, and flexible approach

• At least 3 years’ experience in administration, operations, or scheduling

• Familiarity with CRM, ATS, or booking/scheduling systems

• Proficient in Microsoft Outlook and Excel

• Confident communicating via WhatsApp, email, and phone

• Strong attention to detail and accurate record-keeping

• Must have a reliable laptop, stable internet, and quiet workspace