Representative - Channel.Commercial Operations SA

Representative - Channel (Cape Town) 6 Months LDC

In a fast-paced and highly competitive telecommunications industry, we are looking for a talented individual to drive our sales and marketing strategies. The successful candidate will work closely with the Regional Leadership and Opco's to provide exceptional customer-centric service and meet retention and acquisition targets. This role requires a proactive and results-driven approach, with a focus on building relationships and driving continuous improvement.

• Implement and execute innovative solutions and service excellence to enhance sales and promotions.
• Execute merchandising plans, including roll-out to distributors and stores, ensuring alignment with promotional briefs.
• Train and assist distributors and stores, providing effective communication and guidance on plans, products, and promotions.
• Monitor and ensure alignment to current promotions and incentives, maintaining a strong understanding of consumer behavior.
• Drive relationships with distributors and stores to execute merchandising and achieve measurable sales results.
• Execute the merchandising cycle, ensuring seamless customer service and experiences through standardized processes.
• Consider local conditions and competitor activity to create a competitive advantage and ensure consistent merchandising.
• Collaborate with Marketing and Trade Partner Supervisor to ensure adherence to MTN Corporate Identity and design elements.
• Deal with escalated queries from trade partners and ensure timely resolution, maintaining effective communication.
• Identify opportunities to increase sales, collaborate with OEMs, and generate additional revenue.

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  Diploma in Commerce (Marketing/Communication or related field) is required.

• Minimum of 2 years' experience in a similar role, with a proven track record of working with others.

• Experience in a small to medium-sized organization is preferred.

• Strong problem-solving skills, with the ability to learn from past experiences and draw on tactical plans.

• Excellent communication and relationship-building abilities, with a focus on championing the MTN brand.

• Results-driven and operationally astute, with the ability to organize work and deliver on daily priorities.

• Knowledge of procedures, processes, products, and services, as well as systems training and project management.

• Effective sales training and a proactive approach to prevent problems.

• Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

• Cultural sensitivity and an understanding of local areas are essential.