Reservations Consultant

Reservations Consultant | Luxury Hospitality | Franschhoek, Western Cape

Kendrick Recruitment is seeking a professional and detail-oriented Reservations Consultant to join a leading hospitality company. Based in Franschhoek, this role will work closely with a Senior Reservations Consultant on a prestigious lodge collection in Namibia. We are looking for a candidate who can commit long-term to this highly valued client relationship.

Package & Benefits

• Salary: Competitive, depending on skills and experience
  


• Location: Franschhoek, Western Cape (office-based)
  


• Working hours: Monday – Friday, 08h00 – 17h00
  

Key Responsibilities

• Handle all incoming reservations emails and calls promptly and professionally
  


• Accurately record bookings into PMS and external systems (e.g. Booking.com)
  


• Ensure rates, availability, and special offers are correctly applied
  


• Confirm deposits and payments in line with company terms and conditions
  


• Maintain accurate guest records and history files
  


• Provide detailed knowledge of rooms, suites, activities, and logistics for the lodge collection
  


• Liaise with operations teams to ensure smooth guest arrangements
  


• Prepare accurate invoices and ensure compulsory charges are included
  


• Track reservations for statistical purposes and reporting
  


• Support sales and marketing teams with leads and special projects
  

Minimum Requirements

• Previous reservations experience within hospitality (essential)
  


• Strong administrative and organisational skills
  


• Excellent communication and customer service abilities
  


• Computer literacy with PMS and reservations systems experience
  


• Knowledge of rates, STO contracts, and logistics for remote destinations
  


• Ability to work independently and with accuracy under pressure
  


• Commitment to long-term career growth within the portfolio
  

This is an exciting opportunity for a dedicated Reservations Consultant to join a leading hospitality group, supporting a prestigious Namibian lodge and contributing to the delivery of world-class guest experiences across Africa.