Reservations Manager

Kendrick Recruitment is seeking a highly organised and experienced Reservations Manager for a luxury safari lodge in the Kruger National Park. This role is responsible for overseeing the reservations department, maximising occupancy and revenue, and ensuring exceptional guest service.

Key Responsibilities:

Reservation Operations

• Manage daily reservation activities, including individual and group bookings
  


• Ensure accurate entry of all bookings into the reservation system
  


• Monitor room availability and maintain inventory control
  


• Handle booking amendments, cancellations, and special requests
  

Revenue & Yield Management

• Maximise room occupancy and revenue through effective rate management
  


• Monitor booking trends, occupancy levels, and forecast demand
  


• Implement pricing strategies in coordination with management
  

Team Management

• Supervise, train, and develop reservations staff
  


• Ensure high standards of professionalism and guest communication
  


• Manage staff schedules and departmental workflow
  

Guest & Agent Relations

• Respond to guest and travel agent inquiries via email, phone, and online channels
  


• Maintain strong relationships with tour operators and travel agents
  


• Communicate special guest requests to relevant departments
  

Reporting & Administration

• Prepare daily, weekly, and monthly reservation reports
  


• Maintain accurate records of bookings, payments, and guest information
  


• Collaborate with sales and marketing teams on promotions and packages
  

Coordination with Other Departments

• Liaise with front office, housekeeping, and operations teams to ensure smooth guest arrivals and departures
  


• Communicate VIP arrivals, group bookings, and special requirements
  

Requirements:

• Diploma or degree in Hospitality Management or related field preferred
  


• 3–5 years’ experience in hotel or lodge reservations
  


• Strong knowledge of reservation systems (PMS) and booking platforms
  


• Excellent communication and customer service skills
  


• Strong organisational and multitasking abilities
  

Key Skills:

• Revenue management awareness
  


• Attention to detail
  


• Team leadership and development
  


• Problem-solving and decision-making
  


• Time management
  

Package & Benefits:

• Negotiable salary based on experience
  


• Opportunity to lead reservations operations within a luxury safari lodge environment
  

Interested candidates are encouraged to submit their CV to apply for this role.