Reservations Manager

• Ensure thorough knowledge of the Legacy Brand and The Commodore & Portswood Hotel’s product.
  
• Overall management of the FIT and Groups Reservations Team including smooth daily running of the department, training, ensuring policies, procedures and standards are adhered to and delivered.
  
• Preparation of all reservations and revenue reporting including daily pick -up analysis, strategy adjustments and the annual rooms revenue budget and targets.
  
• In conjunction with the General Manager - implement and manages the revenue management processes and distribution strategies of the hotel including within the department, Optimizes and
  
• expands distribution partnerships and manage the day -to -day yield operations and reporting.
  
• Manage all inventory, control allocations, provisional bookings, overbooking, cancellations and ensure deposits and payments are made.
  
• Manage the online booking channels and websites.
  
• Evaluate performance of distribution partners and contracted rates.
  
• Work closely with all internal departments to communicate and coordinate all reservations and guest requests timeously.
  
• Liaises with Sales Department regarding occupancy, rates and reservations analysis.
  
• Assist with potential site inspections as well as identify potential room’s revenue opportunities.
  
• Ensures that the hotel is competitively positioned within the local marketplace.
  
• Ensure that guest satisfaction remains key and that any guest problems or complaints are attended to and relevant senior management informed.
  
• Have knowledge of Occupational health & safety in the workplace as it applies.
  
• Knowledge of CAPEX procedures.
  

Requirements

• At least 3 years’ experience in a similar 4/5* position.
  
• Banqueting / Events Booking experience.
  
• Systems knowledge: MS Office essential and INFOR an advantage.
  
• Excellent administration skills.
  
• Setting up of group contracts and invoices.
  
• Good understanding of Revenue Control & Yield Management.
  
• Fluent in English – verbal and written.
  
• Strong communication skills.
  
• Skilled in problem analysis, problem solving and decision making.
  
• Display a high level of emotional intelligence.
  
• Customer orientation, professional and presentable.
  
• Able to multitask and work under pressure.
  
• Time management skills.
  
• Ability to work shifts and occasional overtime.