Reservations Manager

Reservations Manager | Hazyview, Mpumalanga | Luxury Safari Estate

Kendrick Recruitment is seeking an experienced and organised Reservations Manager for a luxury safari estate in Hazyview, Mpumalanga.

Key Responsibilities:

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  Oversee all reservations operations and ensure efficient management of bookings.
  
  

  
  


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  Manage enquiries, bookings, amendments and cancellations across all reservation channels.
  
  

  
  


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  Maintain accurate reservation records and ensure all guest information is up to date.
  
  

  
  


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  Monitor occupancy, room availability and rates to maximise revenue.
  
  

  
  


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  Build and maintain strong relationships with travel agents, tour operators and guests.
  
  

  
  


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  Lead, train and support the reservations team.
  
  

  
  


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  Ensure professional communication and exceptional service throughout the booking process.
  
  

  
  

Requirements:

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  Proven experience in a Reservations Manager or senior reservations role within luxury hospitality.
  
  

  
  


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  Previous experience in a luxury lodge, safari estate or high-end hotel environment.
  
  

  
  


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  Strong knowledge of reservations systems and booking platforms.
  
  

  
  


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  Excellent communication, organisational and administrative skills.
  
  

  
  


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  Good understanding of rates, occupancy management and revenue optimisation.
  
  

  
  


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  Strong attention to detail and the ability to work under pressure.
  
  

  
  


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  A professional, guest-focused approach and strong leadership abilities.
  
  

  
  

Salary: Negotiable, depending on experience.